Root-O-Matic Sewer Service

Called them for help with a relatively minor problem with my hot water heater. They were out the next day; problem was found and fixed quickly, at a competitive price. Great to deal with.

Got 3 quotations for the work I needed done. They weren't the cheapest (although pretty close) and they weren't the most expensive. I had to have an existing bathtub removed and a new whirlpool tub installed. The tub was enclosed by 3 walls, they removed the old tub and installed the new whirlpool tub with NO problems. Nothing was disturbed, the tub sits about 13 inches from the toilet and they never had to remove the toilet which was a God sent!

The drain for the new tub was different from the old tub and they had to do some alterations to the cement floor to accommodate the drain location for the new tub. Everything was done it one day, they made hardly any mess and what mess they did make was cleaned up by them and you would never know they were there! Darrin did the majority of the work but when it was time to install the new tub the owner came out to assist.

Trust me it wasn't easy to install the new tub on a wet concrete pad they poured, hold the tub up to line up where the new drain had to be and do the drain hook-ups with the toilet constantly in the way. These guys did a GREAT job and I would recommend them in a minute based on my experience.

Quick to answer my call and get back to me. Sent someone over right away who answered all my questions, gave a fair price and was very friendly. They didn't have availability to make the repair the same day, but I would definitely use them in the future.

I had been making calls and getting estimates for a couple of weeks to get our water heater replaced. Other places I called in town were too busy to send someone out to give me a quote and couldn't get me on the schedule for a few weeks. Then other places came out but were more expensive or didn't back to me with a quote. I called Root-o-matic and even though they were busy too, someone came out right away.

When he saw how bad our water heater was leaking he offered to pull it out right then and there and put a new one in the next morning. And also gave me a fair price. Our whole family is so grateful! Thank you Root-O-Matic and especially Darrin. Darrin was very experienced and skilled, and most importantly, kind. I'll call these guys again if we need them.

I may be a little biased but if you want real Plumbing service with honesty and integrity, this is the place! Thank you Luis, Yvonne, and Darrin for all your hard work!

Johnny is the best boss I've ever worked with and Luis is awesome. Great people all around who take good care of their customers.

We have used Johnny and Luis on multiple occasions. They are honest, reliable and charges are reasonable. Usually I can get them the same day or if it's late the next day. They always find a way to fit us in their busy schedule.

Left my air conditioning unit half installed and refused to come back and finish the job, even though he had charged my Home Warranty company thousands of dollars to do the job. It was a simple install of a brand new condenser unit. Completely incompetent and unprofessional. Stay away from this company.

As a property manager it is important that I have quality vendors. I have been working with Root-O-Matic for over a year and their entire team has been great to work with. You can trust them and know that they will give you fast, quality service and it will be done right the first time! I highly recommend them!

Not much to say. I had a leak. I called a large local company but they didn't have time for over a week. These guys instead came highly recommended by a friend. They arrived when scheduled, same day. Fixed it fast. Didn't try to upsell me. Charged a fair price, a bit less than the estimate even. They will be my go-to plumbers from now on. Luis did the work.

Jonny is an AMAZING plumber and all around handyman! He is very polite, professional and a hard worker. I called him with a plumbing issue, he immediately called me back. Within a few hours, he was at my home, properly diagnosed my plumbing issue and was ordering parts to get it fixed. The other reviews are NOT Jonny. In fact, after reading the reviews I think the people are confusing Jonny's Root-O-Matic with another company.

Do yourself a favor and call Root-O-Matic with your plumbing issues. I have also had him perform other work around my home - he is a true handyman! You won't be sorry! HIGHLY recommend!

ROOT ME! DO NOT USE THIS COMPANY! THEY WILL RIP YOU OFF WHEN EVER THEY CAN! I had the misfortune to have this company do a service call on my roof top swamp cooler. Somehow, it started leaking and my HOA called Root-O-Matic to stop the leak. The bill the HOA presented to me came in at 2 hours at 84.00 per hour, 168.00. The repair was for adjusting the float valve.

I felt that this was an excessive amount of time to do such a simple repair. I complained to the HOA. They told me they couldn't adjust the invoice and to call John, and talk to him. I call several times and left messages for John and Luis. I even called, asking for a quote on doing a repair. Neither answered or returned my calls. I had to resort to using a fictions name to speak with Luis.

With out going into detail, and acting like a stupid home owner, he accurately diagnosed the problem and said it was an easy fix, no more than and hour. So, 84.00. I call the HOA back and relayed what I found out. Again, no help but the HOA guy there said he would talk to the owner, John, about why they billed out at 2 hour for a 30 minute job. When the HOA guy got back to me, he said they didn't have a ladder to get to the roof and had to go back to the shop.

So I have to pay for their stupidity! I called John again and left a VM. Again, no return call. If you still think it is a smart idea to use this company, make sure to tell them all the tools that they need to bring. Ladders, hammers, pliers, drain cleaner, might even remind them to bring their truck. Otherwise, they will be more than happy to over bill you when they didn't bring what they needed. Oh, I and I suspect that they will be more than happy to bill you when they don't do the job right too. Just make sure you keep an eagle eye on them.

We've just dealt with a few plumbers and heating companies in the Reno area and this place was just professional, non-gouging, honest and seemed sincere about helping us. Luis was the guy that helped us with our freezing pipes and fixes. Will most definitely do business with them again! Can't say enough great things about them.great first impression!

Fast, fair and friendly! They also took care of another issue after snaking the sewer line at no charge. I highly recommend their services.

Efficient and professional. John cleared two drains that were badly clogged several feet back in my commercial building in no time at all, at a fair price. He called ahead to make sure it was OK to come earlier than the appointment time we first scheduled. I will definitely use Root-o-Matic again and recommend them to all.

I was in a real pinch for the holiday's while visiting my inlaws and John was very receptive and helpful by coming over right away. We had them perform a variety of services over the past few months and we've been very happy with the price and the overall end result. Thanks John!