Pioneer Plumbing & Heating

We are doing a full house remodel and hired Pioneer Plumbing. The price was competitive, team knowledgeable and work done right. When the city told us we had to update our water line Pioneer was easy to work with to expand the scope for a very far additional price. I would recommend this company and hire them again!

I was charged $345 to have them snake my drain, which included an extra equipment fee!? they were in my place for less than 15 minutes. Never again.

I am a general contractor and I highly recommend Pioneer Plumbing. Prompt, great customer service, professional, courteous and they do the job correctly. They are the only plumbing outfit I call.

Pioneer Plumbing installed a PRV in our '77 split level home. I spoke with both Jeremy via phone/text and he was able to give me a quote over the phone after sending pics of home's existing main water line. Shane came over within the expected time window and completed the job within an hour. Pioneer Plumbing was able to beat 3 of the other competitors pricing for the exact job. Hopefully no issues moving forward but if anything occurs I'll be calling Pioneer.

As a business owner, for me it is all about making it right when there is a mistake. Both when I serve customers and also when we receive customer service. On the Friday after Thanksgiving our restaurant had an emergency plumbing issue which caused our restaurant to not be able to operate. The person that took my call (Will) did an incredible job of responding and keeping me informed.

After a couple of hours, the issue was that the plumber he asked to come to our location called out sick and did not tell him. After struggling to find us another plumber that was available, Will decided to take it upon himself to come out and do the repair himself. It was a one hour drive from Ballard for him just to arrive at our location. He resolved the issue in less than an hour and our Friday night reservations (revenue!) were saved!

I pushed very hard for him to take a large tip, however, he could not be convinced. I have to give a huge shout out to Will and the management at Pioneer. Most times things flow very smoothly from start to finish. When we did have a hiccup, they always work to make it right!

Ridiculously horrible customer service. Couldn't be bothered to return phone calls or emails when I questioned getting a surprise bill from the company after not completing any work.

Great company to work with. Very honest, professional, friendly and fairly priced.

We have used Pioneer for two bathroom remodels now. These guys are fantastic at what they do. Having a 1920 Seattle home presents a number of challenges but at every turn Pioneer knew exactly what needed to be done. Jeremy is very responsive and all the plumbers-Phil, Dave and Jesse-have done very quality work. If you are doing a DIY project they are also wonderfully collaborative.

The HOA for my building hired this company to do plumbing work that was supposed to be fully completed in Sep 2020. It's almost July 2021, and they're still not done. The slowness is not even the most serious issue. The plumbers have obtained keys to my unit, and they just unlock my door and barge in whenever they want with no notice. This has been happening since last year, and even after repeated written notices to my HOA and telling the plumbers to stop, they still keep doing it.

This is illegal, and random guys I don't know should never be barging in to my unit like they live there. One day, they removed the toilet without asking me if that was ok. Another time, they took the bathroom fan. Last week after unlocking my door without permission, they lied about what time they were allowed to access my unit - the sign put up by the HOA in the hallway and at the front door said they were allowed to come in between 9am-10am - they unlocked my door and broke into my unit at 1pm. This behavior is illegal and unacceptable. I would recommend everyone to steer clear of this company.

I'm not a customer (yet), but I work at a neighboring business. We had a project where we needed some help fast, and the employees here took a moment to help us out. So 5 stars for being really good neighbors. I expect they're even nicer to customers, so they'll be my first call when I need a plumber, too.

Service was good, they show up on time, complete the installation smoothly, but the way they charge me for sending a second man I don't see it as a fair deal, about 600 dollars extra is something that should be discussed with costumer upfront, and shouldn't be a surprise. I hope they will consider that in future and inform costumer of all charging details.

These people are really honest people. A month ago I lost my portable printer when I accidentally left it on the street near their shop while clearing out my truck. These guys found my printer and got it back to me. I seriously appreciated this and wanted to let them know. Thanks guys.

Water heater was spitting out water, called, came same day and replaced it! They brought things up to code and it was all done quickly. Super professional, also helped with my sink. Joe was plumber who came and was great, and so was the person who answered the phone. 10/10 would recommend! Service: Repair water heater

Called this company based on a referral from another company who specifically recommended their services. Spoke with a very kind person who took my call and who assured me I'd get a response from them ASAP to schedule an appointment. Four days later, no call. Glad I found out how they do business before I gave them any of my money.

Very professional. They got right to work and did a great job. Will was the main guy on the job and he was great. Would recommend Services: Repair pipe, Find & repair leak, Repair shower

ADVICE: DO YOUR DUE DILIGENCE! I had 2 storm drains that were problematic. My experience with Pioneer's estimator left me feeling shocked. Pioneer estimated the work on the first at $3000 + tax to expose a P trap via jackhammer through brick and concrete; unless, once the trap was exposed, it turned out that hydro-jetting would be necessary, in which case, $960+ tax would be added to the bill!

This would have left the brick patio patched with concrete and I probably would have needed to have the house siding painted at still more expense. Yesterday, I had it cleaned via simple, clean hydro-jet by Washington Rooter for $550 including tax! WHAT A RELIEF! All it required was that a thin hose be directed down the side of the downspout and fed through the pipe in the ground with high water pressure.

There was no P trap to be exposed. For an additional $3200+ tax, Pioneer was prepared to jack-hammer through my other, concrete patio and redirect water, from the P trap he assumed was under it, to simply soak into the soil of the hill of my front yard. Even before the staggering cost, the proposed redirection worried me: Perhaps the added water from my roof would not over-saturate the hill and ground below it, but what if it did?

When I expressed that concern, he proposed an open, 2 ft trench down between the concrete stairs and rockery which would involve cutting away part of the stair concrete. Yep. $3200+ tax! Another company had sent an estimator who had offered a far simpler and affordable DYI alternative. Still another estimator was sure the problem was not in the ground at all, but rather, in the downspout at the gutter level. Since that was just yesterday, I haven't been able to check that out yet.

Folks, we are in the midst of a global pandemic, and Will from Pioneer Plumbing showed up early for our appointment to fix my kitchen sink. He was professional, efficient, and, most importantly, respectful of my request to maintain social distancing. He fixed the problem in one hour flat with a smile on his face. I highly recommend Pioneer Plumbing for reliable, quality work.

Absolutely the best. I cannot recommend them more highly. Imagine a plumbing company inspecting your sewers and telling you that the sewers do NOT need cleaning out for at least another year. We've had them do a number of jobs for us, and I appreciate their honesty, people skills, and of course their excellent work. Look no further if you want the best.

Clayton Marquiss and Phil Doss completed a very difficult plumbing job for a future apartment in my basement. They overcame every obstacle they encountered with skilled knowledge and exceptional work ethics. They persisted in every difficult task and were courteous, kept me informed, and very positive that they could solve any problem---and they did. I highly recommend these two plumbers. Mike McDaniel

Carl did a great job unclogging my kitchen sink. He was prompt, corteous and followed all the COVID safety procedures. And as a bonus he noticed the water pressure of the faucet was low so he fixed that too!

We worked with Will and we were more than impressed with his professionalism and knowledge. Great guy. Did a fabulous job replacing and accessing our sewer ejection pump. He knows his stuff and we will always request Will at pioneer plumbing next time we have a problem. Good job on hiring will, pioneer plumbing! Give the guy a raise. Thanks!

We had a clogged sink and garbage disposal that regular maintenance couldn't fix. Pioneer Plumbing sent Carl to us and he did an awesome job! He was extremely knowledgeable and friendly and we couldn't believe how fast he fixed it! Would definitely recommend Carl to anyone.

I was very pleased with the service we received from Will today. He came to service our kitchen faucet, and ended up just replacing the whole faucet for us. He was knowledgeable, quick, and cared about the work he was doing. He also looked into a few other things while he was here, and made sure our bathroom shut-off valves were working properly. Very professional!

About a month ago, during one of the many recent sustained Seattle downpours, our basement bathroom began flooding. Of course it was 5:00 at night and it may have been a Friday. I called around to a couple places to see if they could help and all of them said earliest was Monday. We couldn't have our basement backing up all weekend since we couldn't keep up with our shop vac and all the toilets in the house drained into that one pipe.

Another plumber we called and actually booked for Monday said if we were in dire straights, we should call Pioneer; specifically the owner's son (I think). We did so and said we were second in line. He followed up later advising he could be at our house at 9:00 pm.on a Friday! When he arrived, he quickly got to work with his power auger as I held the flashlight over the cleanout in the pouring rain.

He got the line clear and then scoped it to be sure it was flowing ok. He was very nice, explained what we were looking at during the scoping and did a very thorough job. We knew this was going to be an expensive call, but when you have water intrusion into the house; cost quickly goes out the window. It ended up being quite reasonable given that it was an after hours overtime call and he ran both the power auger and the sewer scope. Couldn't have asked for better service and the price was well worth the piece of mind in getting the problem solved.

What an amazing experience! A different plumber did emergency service for us, charged us a fortune for the job, then "discovered" a second "urgent" issue for which we were quoted well over $10K to fix (even more than the initial emergency fix). We called Pioneer for a second opinion, and immediately we knew they were much more attentive. Mark asked us questions about our situation, not just about our house and plumbing but also about our family's needs.

He came over soon after to take a look, asked questions about our family's plans, determined the "issue" was certainly not urgent (and maybe not much of an issue at all), and ultimately presented us with clear options and the trade-offs that would come with each. Pioneer could have played along, offered a lower bid, and taken us for thousands of dollars, but they played it honestly and saved us a truly huge amount of money. In fact, they didn't even charge for the consultation, even after we offered to pay them for their time and help. It couldn't have been a better experience.

I had a plumbing emergency at work where I needed someone asap. The person on the phone noticed the urgency for a small business to be functioning and squeezed me in right the next morning. Will arrived on time and was super professional. he was ready with all his tools and didnt waste a minute. He was able to fix the issue quickly and left me with some great information about my plumbing system and where my water shutdown is etc. Thank you Will for your big smile and great service. This was an amazing way to start my day.

These guys are the best. We had an emergency back up due to poorly constructed pipes and backup sewage in our basement. I called some of the bigger outfits - one came out and tried to fix it, but was unable to, and came up with one solution that was about 9k and would have made a huge construction mess. I finally found Pioneer Plumbing through Yelp, and even though they were booked, they came out the next day and found a creative, permanent and non-invasive solution.

They did the work that day, we could get back to business, and then as they were booked up solid, came back a week later to fill in the hold for the repaired side-sewer and replaced the concrete sidewalk they had to jack out. All in all, these guys are so knowledgeable, came out and worked overtime (no charge) on a Friday night to get the problem solved, and were the nicest, most professional guys to boot. All for thousands less than the larger outfits. Thank you Pioneer Plumbing! Amazing and thanks to ALL of the guys who came out!

We highly recommend Pioneer Plumbing. We used them to replace our sewer line and water line a few years ago, and we just had them replace all of the plumbing in our 100 year old house. It is wonderful to have good water flow and pressure in the house and we can rest easy knowing that everything has been done well! My husband and I also enjoyed the experience of working with them.

After they gave us the bid and we decided to accept it, they scheduled us within 2 weeks, they showed up on time, provided us with good advice on where shutoff valves should go, and did excellent work. Per our recommendation, our neighbors also just hired them to do some major plumbing work and are highly satisfied. Will and Cedar are excellent workers and we enjoyed getting to know them.

Pioneer Plumbing was recommended to use by our neighbor when we need to replace the main water pipe. Their quote was very reasonable and they did a fantastic job! We will definitely use them again in the future.

The whole team at Pioneer Plumbing went above and beyond to take care of my family. They were responsive, arrived quickly, provided estimates same day, and performed quality work. Their pricing is extremely fair. They were great at explaining the issues and prioritizing the work for us in a way that allowed us to understand what was immediate versus could be planned and saved for.

I could tell that everyone on their team cared and they treated me, my family, and my dogs with utmost professionalism and respect. As someone that has worked in and around the construction industry for quite some time, I was extremely impressed with the company. I would highly recommend them!

Fantastic company with quick replying, great guidance, top quality work and fair prices. I was very disappointed working with another plumbing company cleaning my sewer line because they didn't finish the job but wanted more money. Mark with Pioneer Plumbing captured the situation around my sewer line with his camera, gave me options how to handle the problems that the other company left behind, gave me a fair price to fix it and fixed the problem next day. Afterwards he even helped me to get my money back from the other plumber. Mark you and Pioneer Plumbing are the best!

They replaced a toilet for us. It took two trips, because we had to have a new bathroom floor installed. They came back the second time and did a good job. They were easy to deal with, in making the appointments, doing the work, and sending invoices and receipts. I recommend them.

Nordstroms has nothing on Pioneer Plumbing! Despite some good plumbing work, pioneer's tech didn't initially solve for my leak: but rather than charge me for the entire visit, Pioneer helped negotiate an equitable solution, showing they care as much about repeat business as they do the one time event. I want to personally thank one of the owners (Steve) for his professionalism and kindness in working with me. He's an excellent person and I highly recommend referencing Steve when you call Pioneer for your next plumbing repair. He's "good people"!;-)

10 stars for Pioneer Plumbing! They have been our plumber's for years at the Apt. Complex I manage. Great people, they try to be there the same day, have even come on weekends to save us from plumbing problems! They are the BEST! THANK YOU, Pioneer!

I can highly recommend Pioneer Plumbing in Ballard, to anyone for sewer drain repairs. They prepared a video scope investigation through the sewer drain and uploaded to You Tube for easy access to view. We used the video scope to invite 2 other contractors to send us bid estimates as well. We selected Pioneer Plumbing based on professionalism of crew, equipment they used, and competitive bid price. NO SURPRISES!

The crew showed up on time every consecutive day. I was impressed at the excavation done to prepare for the sewer pipe bursting replacement, the clarity of the bid, the scheduling process, how efficiently the crew worked to replace the 55ft section of pipe and reconnect in about 2 HRS Friday morning (total downtime for household use of water & drainage), and the cleanliness of the job site! City inspection called for on Monday, so Pioneer can then back fill and clean up job site! Couldn't be more pleased!

First off the staff who completed my repairs were TOP NOTCH. Very responsive and helpful. Told me exactly what was going on and were very up front and honest. I did have an extremely difficult time setting an appointment. Took them weeks to respond back to my email wanting to setup a time after they needed photos to see if they could help with my situation. Steve has been very helpful and he should be your go to guy. Techs - Dave and Mike were great as well. The reason for 4 stars is hat my bill was MUCH more than estimated. I was told about 3.5hr and it was 5.5. my bill was $350 more that I had expected.