O'neill Plumbing Company

We had an old hose bibb that was dripping and a ball valve that was supposed to shut off the water to that hose bibb that was no longer shutting off completely. I had someone from another plumbing company out earlier in the week for an unrelated drainage issue (I wish I had contacted O'Neill for that one as well). They gave a rough estimate of $12-1500 for the repair, but then never got back to me like they said they would.) On a T&M basis that seemed quite high, and he gave me a mealy-mouthed response about cost of materials, labor (even though I knew their hourly rate) and that they guarantee their work.

I found O'Neill and gave them a call. They said the job sounded pretty straightforward and estimated at the most an hour per part of the job but said they would come out to give a free estimate. Colin and Frank arrived in the time window they said and quickly came up with an estimate of an hour total labor plus parts. That included cutting into the inside wall to replace the hose bib properly instead of unscrewing the old one from the pipe coming out of the house and putting on a non-frost free one, which the other guy wanted to do. Colin found a bit of an issue with the way the pipe was inside the wall and suggested that it would be a better fix if they went further back along the wall.

All of this without adding to the additional time estimate. When all was said and done, we have a new valve under the house and a new frost free hose bibb, all for less than half what the other guy said it might cost. If I need a plumber again in the future, I know who I will call.

I contracted with O'Niell Plumbing to replace my sewer line. The project was done on time, the crew did quality work, cleaned up at the end of each day, was very easy to work with and kept me informed as to their progress. I would highly recommend O'Neill Plumbing.

Great experience both times I had O'Neill help me with a repair. The plumbers appeared to be experts in their field and were very courteous and friendly. The pricing appears to be fair and the job was done right. I will use again. Service: Shower repair

We called O'Neill's at Midnight and they had a team here the next day to fix our very clogged kitchen sink. A big thanks to Reyde, Farmer and Bobby for jumping in on short notice and clearing our stubborn fat berg. Our sink is finally draining normally again! Service: Drain cleaning

Bobby, Frank and Julian came out and saved.the.day. I called 12 other companies and they all said they wouldn't touch the problem (septic flooding into the backyard) because the system was old and we are in the city of seattle. I have used O'Neill many times, it just didn't occur to me they would look at my septic. When I called them for a referral, they said "we'll come look at it!" They sent a superhero.

You know you are off to a good start when you get the guy who just looks like he has been doing this for a while, he gives you a big smile, and says over and over " We are going to get to the bottom of this!" The other companies charged $450 just to show up and O'Neill came out and troubleshooted for quite a while and charged me NOTHING. They came back the next day and flushed the system (no one else wanted to try) and it worked!

I am a seriously grateful homeowner. For more serious customer service examples, while some of the guys set up, Bobby walked around my new (old) house and helped me figure out the main water shut off, turned the irrigation back on for the spring, and looked at my malfunctioning water heater all while never once seeming condescending. Lastly, they had to stretch a hose across the sidewalk so Julian stayed at the street all day to make sure no one tripped! To keep himself busy he swept my entire driveway. I couldn't make this stuff up. Good guys, good job done. Thank you!

Burst hose bib stopped Spring yard cleanup. Called O'Neill and they were on-site in under 90 minutes, replacing the hose bib in under an hour, despite the difficulty of working from a crawl space. Service: Plumbing leak repair

Phenomenal Customer Service O'Neill Plumbing lined our old sewer line with plastic in West Seattle in 2018. In February of 2022 we had a sewer inspection prior to putting our house on the market and were surprised to hear that there were roots in our line. I called O'Neill plumbing the same day and got a call back from Bob who said they would take care of it.

The very next day a crew of three showed up at the house. They pinpointed the problem location in our line and then dug down to the line and repaired the compromised portion of the line. The crew of three spent the better part of the day at the house, the hole they had to dig was quite deep. The next day another gentlemen from O'Neill Plumbing brought by some top soil to fill in the top of the hole dug the day earlier. My wife and I have had O'Neill Plumbing perform other plumbing work over the years and we have never had a negative experience. We recommend them without reservation.

I made a really dumb mistake of forgetting to disconnect a hose from an outdoor faucet right before our temps got down to 20 degrees. Recipe for a burst pipe at 3am! Ugh. I started calling around to places at 4am and O'Neill was the only service using a real employee to respond to the overnight emergency number (most use a call service who have no connection to the business).

Not only did they call me back a couple of times to let me know they were trying to schedule around a major snow and freezing event, they surprised and delighted me by letting me know that they had a cancellation and could fit me in by 1pm. 2 members of their crew rolled up right at the time I was told and had the pipe replaced and my water back on within 30 minutes.

They also didn't charge a "cold weather extra fee" like I was expecting based on reviews from so many other plumbing services. Thank you O'Neill Plumbing! I will sure to call you first this spring when I am ready to replace some galvanized pipes.

I called for a running toilet and unfortunately the part that was needed wasn't in their stock for weeks. They were able to offer an alternative solution. We were able to order online sooner and will attempt to fix on our own. I appreciated the same day appointment and professionalism by Farmer and Reed. They understood our need to get the parts in sooner. They only charge if they perform the work. I'm going to reach out to O'Neill in the future. (I've used another plumbing company and they charge just to give me an estimate)

When I called the company, I had in mind a small job that I felt would only take half an hour--taking out a small nonfunctioning. An electrician had told me it was disconnected. What he hadn't said was that live wires would be in the way of plumbers. And that's what the two plumbers from this company told me. They determined in minutes that they couldn't do the job. Nonetheless, the company charges on time and materials.

The men used a little device to determine live wires, so I was charged for half an hour plus materials: $184. I am 72 so I recall when companies who really wanted my business would give a free estimate. I also shingled my own shed for less than $184 for good materials, so I try not to use the labor of men. Unfortunately, I don't have the tools or the know-how for plumbing and so I have yet to find a plumber who will work for a reasonable rate.

The men were polite and they may not have wanted to charge, but they were told to do it and they did. Guys, if you work for this kind of company, you are part of the rip off.

I needed a plumber fast to fix a leaking faucet. I had heard about O'Neill Plumbing on a local home improvement radio show. I thought they might only be interested in major remodel jobs, but that thought couldn't be further from the truth. I called and spoke with a representative named Kellie. She was very nice and professional. Much to my surprise, I was able to get an appointment the day I called. Todd and Jordan arrived right around the time Kellie said they would.

Both were very pleasant and accommodating and a pleasure to speak with. They made the repair very quickly and with no mess to clean up after. I found the entire service call to be completely satisfying and stress-free. I wish to thank Todd, Jordan, Kellie, and everyone at O'Neill Plumbing and hope to have you service all of my future plumbing needs. Thank you again, and please take care and stay safe!

Suddenly our hot water tank began to make a whistling noise. It just happened the O'Neill plumbing company truck was outside our condo when I came home. My husband ran downstairs and got them to come and look / check out the noise. After a short inspection, it was determined it was nothing more then an alarm which was getting low on it's batteries.

The alarm set to go off if the water level touches to avoid flooding neighbors below. These two gentlemen, John and Mike, would not take any money for what saved us from a weekend of stress. THANK YOU.