First Class Plumbing

Absolutely horrible! Total scammers. We called them since we had a good experience with them in the past regarding a fix with out water heater. But this time the experience was so pathetic that we wont be doing business with them anymore nor will be recommending them to anyone. We called them to come diagnose a leak in our shower tub. First i was told there wont be an inspection fee and then later when i called again i was told yes we do charge and inspection fee of somthing $86.

I was like ok. We still went ahead with calling them to come inspect the leak. Well so this guy comes Home tries to inspect for an hour or so. Removes the shower handle and tries to take the shower handle Off to see what the fault was and tells me to replace some cartridge behind the shower handle. Tries to get the part out for an hour and then says its too hard cannot remove so we have to replace the entire thing And gives me a quote which i was not happy with so we asked him to not go ahead with the repair and put everything back.

Now this guy tries to put everything back and was not able to put the shower handle which he removed back the way it was when he got to our place. Tries to fix the handle the way it was for like 2-3 hours and still couldnt fix it. Then tells us ooh you have to replace everything anyways so does not matter. We said we want things to be the way they were.the handle Was in place before he got In and now the handles not working neither was the handle tighlty fitted the way it was.

So basically the technician did not fix anything instead screwed it up all the more. Wowwww. Well then here comes the fun part. Says i cannot fix it sorry here is your invoice for $198 or somthing. We were like whatttt. You did not fix anything instead you screwed up our shower handle and you charging us $198. Where as the inspection was only supposed to be $86.

And for screwing up the handle they shouldnt have charged us for the inspection too. Whattt cheatersss! Now here comes the main part. So we ended up paying and then the next day we called another plumbing service to Come see the shower for the leak and diagnose. And what i was told was that the guy who came In to repair the shower earlier who tried to take the shower handle off and remove the part behind it. Actuallyyy in trying to take the part out which was taking him hours he screwed up the entire part located at the back by continuously turning it roundd.

So he screwed up the back which was not at fault trying to fix the shower leak which he din and ended up charging us for the diagnose and making things more worst and expensive for us. These are third class plumbers not first class. Think before you call them. Horrible experience and service. Total scammers and dont know the job. I am uploading a pic of the part he screwed while trying to take the shower handle off to fix the leak. And making things worst for us.

Chip was great! He was efficient, professional & friendly! He took care of my two clogged drains fast, explained what was going on & how to prevent the problem from happening again, I was very pleased with his service & will def request him again in the future.

8/3/20 update - The female other business owner took the Yelp review seriously and tried to course-correct the situation across the last two months. I updated the review from one star to two stars. (a) They issued a refund for the parts and partial labor which I appreciated. (b) Left a VM on my cell. (c) Sent a note to my home reinforcing the standard COVID talk track: delay in getting parts in, keeping staff employed, and people making mistakes.

The part I didn't mention in my original review was that I was also 30-weeks pregnant during this time, and had to use PLYERS to turn the shower on and off - you read that correctly - for over a week because the technician removed the handle to the shower. That was the only bathroom we had at the time. They also put SARAN WRAP where they removed the handle so water wouldn't seep in and further rust and damage.

The entire thing was asinine. The pliers made it difficult to turn the shower on/off and the water dripped for HOURS unless it was set perfectly. Northern Plumbing took one look at it as part of my second opinion evaluation and couldn't believe how this was managed. As mentioned in my earlier post, Scott from Northern Plumbing was a godsend in resolving the issue, removing the saran wrap, and ensuring I never had to use pliers in the shower again pregnant. Face palm.

Well apparently my 1 year old water heater was defective and needed to be fixed, so they turned it off. So, I call the company who installed it and they told me nothing is wrong and that these guys ("Worst class" plumbing) were just too lazy to reignite it. Also, had my 13 year old daughter sign off on it without consulting me (I was outside in my backyard), and left before I could even read what left.

I have worked for mike and mary they are very nice both of them they treat everyone fair and mike he used to work at magnolia plumbing I used to work for him he is a very very honest person. I'm sure I would still be working for them if I hadn't hurt my back. Mike and mary this is Doug cornwell me and my brother Gary used to work for both Magnolia plumbing and heating and for first class plumbing I hope both of you are doing well and I would like to say thank you to both of you for the opportunity to work for you.

They did a great job and technician was super helpful and knowledgeable. He arrived on time and completed repairs promptly.

Some time ago we had a water disaster in our condo and First Class was recommended to us. They were responsive, punctual and professional. Recently we had to have a new water heater installed and First Class responded within a day and installed a new water heater in several hours. They were excellent and the price much less than we were expecting to pay. Highly recommended (Thanks Skip!)

I used First Class Plumbing after a couple years with my regular plumber (and that plumber's regularly deceasing performance). I was nervous because you just never know. But First Class was, well, first class! From my first call to schedule a pipe leak repair to the service call to the price. Professional, knowledgeable and timely. Plus, the cost was about half of what my other plumber was going to charge. I highly recommend First Class Plumbing!

A big mistake. I called them after they were recommend by my development. Don't! They came when promised and were good about calling when slightly delayed, but then told me it was $250 to fix 2 extremely easy things. ( unscrewing a water filter that I didn't have a big enough wrench for and replacing 2 cracked pladtic bolts). They lied and said the job was extremely complicated and difficult (which I knew it wasn't! ) When I called the company back they said tbe price was for parts and labor.

I told them the parts were 2 plastic bolts! They said the price then includes a lot of labor. I asked what the hourly rate was and she said "We don't have one." So I asked, "Then how do you calculate the labor?" She replied "I'm not a plumber, it's just what he decides it costs. " Based on what? A 10 min phone call gave me no answer. Needless to say the job took 15 minutes, as I expected, and I will never again use First Class Plumbing!

Got to love drivers who r behind u on get on ramp than get on highway before u and stay beside u running u into breakdown lane! Won't be using this company soon! F/U truck 100!

Excellent service! They were out the very next day as promised. Ask for Bruce, he really knows his stuff and he was very pleasant while tackling a very unpleasant job.

Very good company Have affordable prices better than most other companies out there, And all the employees were very Knowledgeable In all the departments expressione the drain division has it going on. I definitely found my company for all my plumbing issues in the near future.

Always get great service at 1st class plumbing - they respond quickly and get the job done. When my A/C went down last summer they came out the same day and got it running quickly-

I had a great experience with First Class Plumbing. They did a major job (main water supply replacement from street / meter to house. About 30' of serious exterior digging to get to the pipe) on very short notice and during a holiday week -- and finished on time, despite rain and and a few other complications along they way. Skip and crew were courteous and efficient -- they even returned a $5 bill that they found under the dryer. I will use First Class Plumbing again!

Have used First Class Plumbing a few times and highly recommend them! Professional and friendly attitude, explain the problem and recommendations well. Always leave the area neat and clean. Good and fair prices.

I did get a call from Mike, one of the owners after I posted this. We spoke about what happened and he requested the invoice from the company that did complete the job right. Still haven't received any reimbursement and I haven't heard from him since. I hope to hear back for him or someone at the company.

Waited for Mike to come today to replace our sewage pump downstairs. My husband called to check his status and was hung up on. No call back, no show. I'm glad I didn't have to take the day off from work to wait around.

After not have such a great experience with them and leaving a review for them on yelp. One of the owners mike called me, to apologize and correct the problem. Thanks Mike, thomas came out and repaired the sink that was leaking and repaired the tiny leak, where they had put the pipes in. Now everything is working great. Wish you guys the best. Thanks of calling and making this right

My water heater stopped making hot water. I called numerous plumbers for quotes and became incresingly frustrated. Most businesses quoted using the following equation: visit fee + hourly rate + parts. I find this makes it hard to determine what the end cost will actually be. Most other plumbers were not able to send anyone for an assessment or make the repair for four more days (that's four more days of cold showers!).

The quote First Class Plumbers provided was a flat rate based on the description of the problem and was an extremely competitive cost. AND they were able to send someone over the same day to make the repairs! The personnel over the phone were courteous and helpful. The plumber was professional and thorough. If I have any other issues, I will give them a call.

I called them to get a quote on installing a new hot water heater, evening looking at expensive options like a tankless one that would require them to run gas to the house. I never heard from them and when I called to follow up, the person seemed very surprised that someone had not responded with a quote and that he would get right back to with me it.

I never heard from him again. This is even after I said I really wanted to work with them, becuase my significant other had worked on some projects with the founder. They advertise themselves as a women owned company to differeniate themselve in the market, but they opperate no differently than any other contractor. You better off going to her father's company, Magnolia Plumbing.

After calling countless plumbing companies across the Metro DC area I finally decided on First Class Plumbing. They not only gave me one of the cheapest rates of the day, but I found a $10 coupon on their website. Sold! They were able to get someone out here within the hour and cleared my drain in under 20 min. Everything is working great, I have a 6 month guarantee in hand, and the staff - both in person and on the phone - were courteous and extremely helpful with my questions. I will certainly be calling them again for any future plumbing needs!