Fox Service CO

I had the opportunity to Request a AC replacement with FOX Services. I have a fantastic experience with Matt Walker. He is the best sales Rep ever. I got a great deal and extraordinary equipment. He brought in the super-humans Manuel Gonzales and Julius Rivera who did the AC installation. The level of knowledge and skills of Manuel and Julio are a 10+. They installed an out of this world Lennox XP20 equipment. What a great team. I am absolutely pleased with their work. I highly recommend Fox Services and their technicians.

Replaced an a/c and heating unit this week. Glass and Forrest were prompt, professional, courteous and cleaned up nicely afterward. It's because or people like this that I've using Fox for over thirty years. I highly recommend! John W.

Had an a/c issue and the a/c tech found it to be an electrical issue, so Fox was called since they're a sister company. Good thing is they didn't charge an additional flat fee for coming out. More stars for coming on time, being courteous, etc. The 2 lost stars are for the cost. The problem was a broken wall switch in the attic, and that was it. Replacing that switch cost $160. I know things have gotten expensive but this seemed beyond reason.

Wow. Called and asked if I need to reschedule because I had airbnb tenants in until 2p. They said no, they will stop by after. Of course, they showed up at 1p and got turned away. Then proceeded to charge me 49 dollars.not to mention it was supposed to be 39. Then when I called, no refund issued. Unbelievably bad.

These guys installed an AC/Heater unit for me Last September. The guy who installed it basically told me that you are going to need your ductwork rerouted but he couldn't do it that day because it wasn't in the paperwork because the salesman didn't put it in the scope of work. He said give it a week and if it's not cooling down properly call us back.

Well I called them back and they sent out a technician who also admitted that it could use some rework but he seemed very hesitant to commit to anything. Said he needed to file his paperwork and someone would get back to me. That was the end of my communication. I called the office multiple times. Called and texted my salesman who had sent me several text previously and he just ghosted me.

I went to their website and sent several communications to them and nobody would call me back. Use these guys at your own risk. They got my money and that's all they wanted. They are not about to spend another dime on me. Just watch this review and see if anyone even bothers to respond. These guys don't care about you, your repeat business or a quality job. And the funniest part, they have a 100% satisfaction guarantee posted all over their website.

On March 16, 2002 I called for a kitchen drain to be cleaned out. They could come the next day. When the guy got here and heard us tell the history of drain clean outs he was immediately saying the drain may not be able to be cleaned out. My husband told him that the last time they had to get a smaller snake to get around the bend in the drain. Apparently he didn't think my husband knew what he was talking about.

As the guy would go outside to his truck (for equipment?) he would sigh heavily as he went to the door. I suppose the sighs were to tell me what a lost cause my drain was or how hard he was working. He tried a couple of times to get his too big equipment through the drain and then said I had a broken pipe. $247 later he left without clearing the drain.

The reason for the 2 stars is because he took some money off the bill. I am happy to say that we did not have a broken pipe and my drain is now cleaned out since our plumber used the correct sized equipment. He actually tried a different size when the first snake would not go through. What a concept, when one thing doesn't work try another! I am editing this review after I received a call from Kendal about my review of my service call.

After explaining what happened during the service call and how the drain was successfully cleaned out by another plumber he said he wished I had called him, they would have sent another technician out to try again. He is refunding $150 of what I paid and asked that we give them another try in the future. I appreciated his call and of course the partial refund. I amended my 2 star rating to a 4 just on his customer service phone call.

Just wanted to let everyone know if you need any help with running faucets or running toilets Fox Servicee is top notch. We needed service from them and they sent Shawn Dunlap. The gentleman was very courteous, efficient and respectful of our home. He arrived at the appointed time and did an awesome job. I would Highly Recommend him for any help you need.

We called because our shower wouldn't shut off completely. Yes, they would come out. for $500! I wish they would've had the courtesy to tell us why it would cost that much.

Worst service company. The technicians are just car mechanics. I called in for a HVAC inspection on a home I was purchasing. Ideally, one would expect a summary reporting issues, cost to fix/replace etc. The guy just played with the thermostat and walks out saying he cannot estimate the cost to repairs, and that its the job of a project manager. And he still had the courage to charge me $99. Never going back again. Precision AC - You just lost my business too for sending me such an incompetent technician.

Got a water heater inspection scheduled with them. Jason came over for the initial inspection to check things out. The water heater I had in my house had been unused for years due to the house being vacant before I had bought it. After about 5 minutes of having it on, he found that mineral deposits were burning in the heating element, causing the breaker to short. Jason said he could come and fix it first thing tomorrow morning, and he wasn't kidding. Luckily I work from home, and I was able to let him into the garage to do his thing.

I really appreciated the sense of urgency from him, as no hot water is something I would rather not have lingering. Within a few hours, Jason installed a brand new water heater and a few extras to help with the longevity of the heater. While the price was a bit high, I knew it was not going to be a cheap fix. The efficiency of Jason made it more than worth it. I can take hot showers now. What a blessing. 5 stars to Jason and team. I had an excellent first experience.

I would never recommend this company. I have an 8 year old tankless water heater (Navien) that showed an error on the tank. I called Fox Service to come out, next appointment a week from call, they were listed as an authorized Navien service (a loosely supplied name) provider. They came out and deducted they need to order 1 or maybe 2 parts. The serviceman was here for maximum of an hour, after having called some older, probably more experienced colleague to confirm his assessment.

The service call charge, $256 (again their hourly rates are $156. Later in the day I called to find out when the new parts would arrive. Ryan, the serviceman said his supplier hadn't given him a date, they had no stock and it could be 1 to 2 weeks. I called Navien, spoke to a representative who gave me the 2 parts #'s to required, this took a less than 5 minute phone call.

I ordered the parts online. I called Ryan to say I had ordered the parts and her immediately told me his work would not be warranted with parts I ordered. I said no problem. The minute I hung up I called to schedule him back to install the parts and the earliest Fox could schedule someone was next Wednesday but they wanted Ryan to return since he started the project, one day later on Thursday.

I agreed, I felt like I would really be overcharged with a new serviceman. I received the parts on Tuesday. Ryan came today and installed 1 of the parts and said the other part was the wrong one, even though the Navien rep said it was. Luckily it was a part that was required since the water heater is working as I write. Ryan was here 1-1/2 hours.today's charge $418. i asked about the discrepancy in pricing and he said for all the work he did off-site, really. It's funny how they sent me a survey of how well they did on the 1st visit, I responded with call me and email address.

I have yet to hear from anyone. I would warn "let the buyer beware" to call this company. They willl never be called back to my home, just say'n. Looking at Yelp reviews now, damn I should have look before I called them. My bad.

Zero stars! Laundry room was flooding called the girl scheduled and appointment from 12-6. I called back a few hours later to see what time they thought they would be here because it was my daughter's birthday and either my husband or I would have to stay behind and I was trying to get a window of time so maybe we could go for a little while.

When I called back they ended up telling me that they WERE NOT COMING! I couldn't believe it! When were they going to call me and let me know this? Then they acted like it was no big deal and that I'm over reacting! My laundry room is flooded I called early in the morning it's now noon and you tell me you're not coming and I found out only because I called you?

Sorry way of doing business sorry response to their mess up and no responsibility! Please don't use this company please call Clarke-Kent instead much better company who keeps their promise of coming and cheaper!

Long story short. Fox replaced 3 full HVAC systems in our home over the past two weeks and 2 OF THE NEW SYSTEMS INSTALLED BY FOX HAD GAS LEAKS. I was in the attic organizing Christmas decorations and noticed the gas smell. I immediately turned off the gas and called Fox. They had a tech out within 30 minutes and he identified leaks in two of the recently installed systems.

One had been leaking for over a week! I had difficulty with Fox during the scheduling process, but that pales in comparison to the dangerous situation they put my family in. Thank goodness my wife asked me to get out the Christmas decorations, otherwise we may have been in a terrible situation.

They arrived on time, did a good job & left after cleaning up. Would recommend them to friends & family.

Robert the guy that installed the gas line & Derrick the electrican did an outstanding job on our generator. I can't say much for the sub contractor's that dug the trench. I know it was hard with all of the rock but never knowing when they were going to show up was stressful.

I had Fox come out to take a look at my on demand water heater. Things started off not so great when they told me it was a $99 service call and that wouldnt even go towards repairs if I chose to make them. Definitely something that should have been mentioned when I made the appt and not typical of most companies I have dealt with. I had a whole report from the manufacturer with error codes but the team sent ignored that and just went about running their own tests at ~$175/hr.

At the end of it all I was out $250 and nothing was resolved. This company is overpriced compared to similar services and I wouldn't use them in the future. I gave 3 stars because the crew showed up on time and was respectful.

Been a customer with this company for more than 25 years. Never a bad experience. Most recent service call a perfect example. Technician was punctual, knowledgeable, thorough and polite. Great company.

I'll start by saying its unfortunate to be writing this bc Fox was referred to me by a very trusted neighbor who has had good experiences. Unfortunately, that was not my experience. I scheduled a tech to come out just to check the functioning of my unit; nothing was wrong with it, but the unit is getting old, so I wanted to be as proactive as possible.

After just about 10 minutes of "looking" the tech told me the unit was old, not functioning correctly and needed to be replaced. I asked how much that may run, and he flippantly replied, "that's a loaded question; could be $6k, could be $18k." When I asked if he could give a more targeted estimate based on the size of my current unit and home, he said "the tag was missing from the unit, so there was no way for him to know it's size." His responses raised red flags and were quite honestly, very condescending.

He then talked about how we could band-aid fix it by adding Freon, but there was no way to know how much (which was a legitimate answer); he said he could do a leak test on the spot which would help better answer that. Unfortunately, I fell for this suggestion (to the cost of $399), and sure enough he found a leak. He referred me to their sales department to discuss next steps of repair vs. replacement Since I was not pleased with my experience and concerned about the validity of the diagnosis, given the unit still seemed to be functioning just fine, I got a 2nd opinion (also a trusted referral).

Low and behold, the second opinion found nothing wrong with the unit minus a faulty damper and the need to clean the outside condenser of some mud. The tech even commented on how impressed he was with how the unit functioned given its age. It is frustrating and disappointing to think of the hundreds of dollars actually wasted (and the thousands of dollars potentially wasted).an unfortunate yet good reminder to trust your gut!

I used to have a very favorable impression of Fox Service. They did the HVAC repair and maintenance for a previous employer. I called to get them to fix my central air system which wouldn't blow cold. I told the representative I spoke with on the phone, I thought it was likely the run/start capacitor. Their tech diagnosed it and told me I needed a replacement run/start capacitor.

After having described the symptoms and the remedy he showed up without the capicitor. He went back to their shop to pick one up. They didn't have one in stock so he fixed it by wiring multiple compactors overed by a torn and shabby cardboard box with exposed wires into my outdoor condenser unit. I was charged for two service calls. That fix failed in a few days.

Approximately $800 later they said I needed to replace the whole system and quoted me far more than their reputable competitors. They wouldn't apply the previous service charges toward the repair either. Bottom line -- I bought the part for about $20 and fixed it myself. I called and explained what happened and said I thought I deserved a partial refund.

Others in the same business in San Antonio (not on competition with Fox) agreed. I never received any financial consideration. I will NEVER use them again. The second star is only for previous experiences.

Excellent service! Bryan Benoit and his team had a crew out to my house and replaced my AC unit very fast. Fair pricing with great warranty, 10 years parts and labor.

Had broken water line in my front yard. Water been running down the street. Called Fox in emergency. Been told that technician will contact me. 7:15 am. no-one called. no-one showed up

Terrible customer service Was told they would call 30 Minutes prior to showing up Seth decided to show up with our calling while I was away He then left and stated he could not get back I had to call service rep who said the dispatcher would call me They called me 6 HOURS later I had already found anothe company to use Will tell all my friends to not trust your company

Hard to say how the service is, no show, no call, no email on scheduled day of service. I lost power to one of my condos (fortunately the tenant recently moved out). In a scramble I called Fox because I have seen their trucks. The woman on the phone lacked general intelligence or was very distracted because I had to keep repeating my situation, where the box was, that I was a condo not a home etc. Seems like she also didn't know how to schedule either, or at least someone didn't want to service my job. Maybe one day they will call back and apologize, but by then I hope to get the power restored by a more reliable company.

Electrician never showed up on the scheduled date. No calls, no emails, radio silence. Thanks a lot, now I get to wait another 3 weeks to schedule a different company.

Robert from Fox Service Company did a great job! Called ahead, arrived on time, quick and efficient. And i've stopped sweating! Five Stars.

I called took out service contract. Appointment for 12-6. At 5:15 I called to ask where was the tech. He was still in Austin. I cancelled due to traffic and being Friday he wouldn't have arrived until 6:30 or later. Reschedule for 8/12 following Monday. Called at 11:15 to be told I was not on the schedule then told I was. I could not get a straight answer about my morning scheduled visit. Asked for a manager repeatedly Told they were helping other people with problems.

I couldn't even get the person to admit my time of appointment had been dropped again. They charged my card for the service contract and so far haven't provided service once when they said they would. Three hours later and no return call from a manager. When I called in I was told they'd have send another email to a manager. I asked them to cancel the service contract, they have to send an email to billing to request it. This has been horrible customer service. The people who field the calls talk in a circle over and over. I would not recommend this company to anyone.

Great customer service! Competent, efficient and personable technicians!

They are professional, courteous, knowledgeable, and trustworthy!

Easy to reach and quick service. We had a new AC system installed about 3 years ago, excellent customer service. We called for a plumber recently excellent service due to the snow storm the appointment was set. Will definitely use again.

Got a call back from wayland who was so helpful getting heat to our master bedroom during this record breaking cold weather I'm very impressed that Fox service went the extra mile to provide this service to their customers. Highly recommend

We own a rental home and discovered - the night before we had a family arriving and in a terrifically bitter cold snap - that our heater wasn't working. Fox - and Eric D. - literally saved us (and the family - who were blissfully unaware that there was ever a problem!). We called around 2:00, and were grateful that Fox had an after hours appointment they could give us that evening (6:00).

But about 30 minutes later we got a phone call from Eric saying that one of his earlier clients had cancelled, and would it be convenient for us if he came then. It was incredible - and he was incredible. Super friendly and knowledgeable - figured out the problem in no time at all and promptly fixed it. We couldn't have been more grateful and we couldn't have asked for better service. Thanks so much ya'll at Fox!

My 20 year old HVAC unit has been crippling along since last summer. After a couple of freon recharges and band-aids to keep it moving, I decided to bite the bullet and replace it. I did my homework and had about 5 bids to replace both the inside and outside unit. Matthew came to my house and talked to me about my options for replacement. He was prompt, professional, responsive, informative and genuine. Matthew explained everything in a way I could understand.

I didn't decide to go with Fox right away. He checked in on me without pressuring me to go with their company. I can't say enough good things about his service. Installation day - Kelvin and Manny showed up on time. They were respectful (my install was in the midst of COVID-19), wore their masks, prompt and did an excellent job on the install. Lastly, I had spray insulation added to my attic.

Glass and Angel were the installers. They too were prompt, professional, friendly and did a very nice job with the spray installation. Both crews seemed to be happy with their jobs and enjoy what they were doing. Matthew even sent a pizza for lunch to one of the crews and they were very grateful for that! Overall my experience with Fox was EXCELLENT!

They were not the least expensive of the bids but their price was competitive. I love that they handled the Lennox rebates (which I waited to do this review until I received it) and also took care of the COA rebate process. I felt they did an honest job with professional from start to finish. This was a big home investment for me so I wanted to make sure I went for quality and not for some fly by night company that might not last the 10 years to follow through with the warranty work. In this case, I feel I got what I paid for and I am extremely satisfied and grateful for their service!

It took a couple of days, and several visits, but the problem was properly diagnosed, and resolved. Kendel C (manager) was awesome helping with communication. He was JohnnyOnTheSpot! Richard (Tech) was knowledgeable, polite and experienced. The job was called on several times because we had electrical and ac issues. But better to be over scheduled than not at all.

The invoicing was a bit confusing because at one point we thought there was a cancellation of one part of the job. Richard called and explained it thoroughly and then we were ok. The communication between the techs and the home office and the customer needs to be a little better so that the customers are in the loop incase something goes wrong, but the overall system works ok. Good job FOX.

We had our outside water spicket crack at the seam because we were trying to remove our hose. The soft copper and us messing with it caused the crack. They sent Shawn to fix it and he was awesome! My mother has cognitive issues and likes to talk to people, so she talked his ear off and he never complained and never got snippy with her. He was a great sport and did a beautiful job! We've had a few of their plumbers come out and they are all respectful, kind and all around awesome people! We highly recommend Fox for any plumbing issue!

These guys are amazing! Jarran and Sam made the impossible possible when I had a client who needed a last minute job done, and more importantly done right. They are worth every penny. I am a business owner and sub contract work regularly and Fox Service company will always be my first call for Electrical/Ac/Plumbing needs. Thank you FOX! PS thank you also to Timothy for moving the schedule around to make it work

After a length phone conversation "about the cost" I did not get any satisfactory reason why they added so many extra charges on a part they just left behind.