Custom Plumbing Inc

Steven and Jason replaced a failed PRV and water main shutoff. They were efficient, thorough, and friendly. Would recommend to anyone.

Great people talented, Craftsman, years of experience and knowledge. These are the guys to call. Mark @ Hill Country Repair & Restoration.

Buyer beware! This company (Berry) will send out an Apprentice plumber which is not a licensed plumber i.e. someone that has not taking a state test with the Texas State Board of Plumbing Examiners that pose as an actual licensed plumber. They will charge their customer for a licensed plumber's hourly rate even though they are not actually licensed plumbers!

Please ask to see the person that comes to your home for their license. The person has to show you it if you ask for their state license. If it's a red card do not let that person do anything in your home. Anyone can pay a yearly fee and get a red apprentice card from the state board even if they are not doing any plumbing at all. The license must be blue(Journeyman) or green (Tradesman) to actually do plumbing.

Watched company vehicle m-5877 drive through a stop sign and crosswalk while pedestrians were crossing. Passenger in vehicle when confronted attempted to fight person in a public parking lot, and when person wouldn't engage started yelling at them from company truck.

I am so thankful for the great and thorough job the guys did! I had a gas leak in 3 areas 2 at the stove and one at the water heater and they were able to take care of all 3 with no problems and very quickly. Communication was great!

Astoundingly great service. I am so very happy and was overwhelmed by the professionalism with which they responded. They called me back even though Im sure they were overwhelmed with the 2021 storm calls and from the moment the man said "we will take of it" I stopped even calling plumbers during the February 2021 ice disaster to find help, because I knew he would keep his word which he did.

They called me again the next day and they were able to get me worked in, installed a new tankless lp for me and did it quick and effortlessly and voila hot water for the first time since the storm. It wasn't just that they fixed the issue, but it was the WAY they responded that was so, so refreshing and as a small business owner myself, I know how hard it can be when you are overwhelmed with customers.

The two men that installed were also great and were both quick and professional and I couldn't be happier. Im still grateful and will go out of my way to recommend this company whenever I can. Thank you so much for this visit and also for being the "sub" that did the plumbing on our great home as well, we were impressed then and are impressed now.

The technitions that arrived were wonderful. They spoke to me like I was family and explained the what was going on. They also dvised me on a possible leak situation and to fix a hose bib that could be making it seem like it was my shower (it was on the same line about 2 to 3 ft from each other). This could prevent 1000s of reconstruction and made more since where the moisture was coming from.

The little issues they found they advised me on quick maintinance befor costly repairs. The items the did fix. (Leaking hose bib and toilet) they did I fast and courtiously! I will always use them and recommend them! Thank you Jason and Steve!

I called these guys because the water in one shower was not staying hot so the maximum amount of time I could be in the shower before it got cold was about 8 minutes (I timed it). These guys send someone out who is probably not a plumber, who brought his kid along, and was talking about the "$80 diagnosis fee" from the second he stepped into the door and mentioned it a few more times before even trying to figure out the problem.

He fooled around for 10-15 minutes and then said "nothing's wrong" and asked for $80 again. I call the place and tell them I would absolutely not pay $80 for someone to come out and tell me nothing is wrong when there is clearly something wrong and they need to figure out what the problem is. The manager calls me back and argues a bit and says the guy, who is arguably not even a plumber, said "it stayed hot" which is ridiculous.

I push back because I know something's wrong with the shower and the guy decides right then and there on the phone that it's probably my "dip tube" and it will be $280 and wants to come out ASAP to take my money and fix a dip tube that's probably not broken on my 1 year old water heater. This is all extremely fishy to me so I call out a different plumber who does actual diagnostics and states there is definitely something wrong with the water temperature, but it is DEFINITELY NOT the dip tube.

The REAL plumber fixes the problem literally within 15 minutes and charges me less than half what these guys wanted. These people are absolute scammers and they will not be getting a penny from me for their "diagnostic visit" telling me nothing is wrong. and then telling me the wrong thing is wrong! If I have to go to a different shower in a different part of the house every time I actually want a hot shower, something is wrong. That's why I called you in the first place.

I took off of work so that I could be home for my 9am appointment and they no called no showed! I called 30 minutes after my appointment time and they said they might have someone that can come in an hour. Completely unprofessional. Do not recommend.

They replaced my kitchen faucet, and installed a new garbage disposal at the same time, saving me money. I had bought both of the new items myself over time, and they installed both, while replacing all of the drain pipe plumbing under the sink, and rerouting the dishwasher drain into the new garbage disposal, which had not been done when the new dishwasher was installed, by someone else, originally. They are always on time, and do beautiful work. In the past 10 years, they have installed a new water heater, a PRV valve at the curb, and done other minor repairs.

Awesome service, professional and courteous. Matthew did an excellent job and was very quick. Next day service was excellent replacing garbage disposal. Would definitely use them again.

They did a great job replacing a toilet and vanity in our half bathroom. Showed up on time, wore masks, did the job promptly and with high quality. The only plumbers I'll use going forwards.

Great service again from Custom Plumbing, and the dynamic duo of Josh and Steve. Had a clogged up Pressure Relief Valve, and they showed me the old clogged valve, and installed a new one super fast. now I have water pressure and wife is very happy.remember.a happy wife makes for a happy life. Grandpa Bill. Highland Horizons.

These are Salt of the Earth people. I'm a semi retired home builder and have used them exclusively for over 40 years on hundreds of jobs. Wonderful family with great employees. Thanks

Thank you, Barry, and the entire Custom Plumbing Services crew! Contacted CPS via email late one evening after discovering a leak in our pantry from our upstairs bathtub drain. Got an email reply early the next morning from Barry. Fast response! I didn't expect to get an appointment right away since it was a Friday but. Barry was able to get us on their schedule that very morning.

Very accommodating. Matt and Jack arrived at my house, masks in place, ready to fix the problem. Friendly, efficient, professional! Problem was solved, fixed and cleaned up within an hour and a half. Amazing! If you've got plumbing problems go to Barry and Custom Plumbing Services. Not only do they know their stuff but they understand quality customer service. Highly recommended!

Bought a new Water heater less than year ago - these guys installed it. Water heater stopped working - had them come out to fix it. They charged us almost $400 to change a thermometer, an additional $135 dollars because that didn't actually fix the problem, and this morning the boss comes out, picks up the tools left behind and CUTS A HOLE in my damn wall because the first "FIX" was accompanied by a LEAK.

By the way, I should mention that he didn't fix it - just cut the hole, looked and left. He did graciously offered us back out $135 after all this. There's gotta be some kind standard for plumbers? Is there anyone I can report this to?

I am a repeat customer, great company, stand behind their work. Honest /clear pricing

Barry and team are great at getting the job done quickly and well. He is a great plumber and we have been very happy with his work.

Appreciate the team working to get our job done quickly. Both plumbers Matthew and Bryson were friendly and very professional. Went above and beyond to get the job done. Would recommend to friends and neighbors for plumbing needs.

Had a issue. In the beginning Debbie was very nice in trying to help. As soon as they decided it wasn't their fault she was very rude to me on the phone and her tone of voice was blaming and not professional. In my opinion a service provider should never act that way.

Great service, honest, they are not part of some big organization and don't get kickbacks from particular brands so they do t try and push product on you, they do what you ask and let you know if there are any other problems. They always clear additional work with you BEFORE continuing.

These guys were ridiculously awesome for our company today! I am the maintenance coordinator for an Austin Property Management company and our usual plumber got in over his head trying to clear a main drain line and broke his auger line off in the main drain. The first plumber basically called me at noon yesterday and said "so sorry" After about 20 plus calls to plumbing contractors that treated me like I was asking them to donate blood to get service anytime soon, I found Custom Plumbing Services.

These guys treated me like family and put our job up first thing in the morning. It was nothing for them to extract our other plumbers snake and locate the drain problem. they located the problem of tree roots, brought in equipment right away and dug up the pipes that were engulfed in tree roots and repaired. These guys literally moved mountains today. Barry was in constant communication on job progress throughout the day. I wish I could give 6 stars, seriously They even made the effort of retrieving the previous plumbers auger line so he could retrieve it, now that is class!

Excellent service. Everytime I call, they let me know when the technician is coming. Before he arrives he calls. They do an excellent job, clean up and the overall behavior is professional, respectful and fast, all the time.

Custom Plumbing Services did a great job for us! They worked hard to discover our problem and the men were very diligent in repairing it, working long hours and were available to answer our questions. We highly recommend them!

We use these guys for all of our plumbing needs. winterizing our outdoor spigots, testing our gas lines, descaling our water heaters, new installations, and modifying existing ones. They're prompt, professional, and have integrity. For all the work they've done for us, they've either left us satisfied with their work the first time, or have come back until we were.

Charles and Matthew came and fixed a leaking sink for me at the last minute right before we left on vacation. They were super helpful and fast and explained everything they were doing thoroughly. Charles even gave me some tips to save money on my gas and electricity bill while I'm out of town. Very pleased with the service.

Barry and his team do a great job. Their response time and the quality of work is excellent!

Custom Plumbing was amazing! They gave us the best deal on replacing a water heater (out of three other companies). They were fast, efficient, and super professional. I would highly recommend them to anyone in the Austin area.

Prompt, efficient, reasonable and knowledgeable! Employees were very professional and mannerly!

Great service and diagnostic capability from Charles Moon and Matthew H. I cannot say enough about the confidence I had in them and their very courteous disposition. They did some work on my sewer ejector pump which was complicated to figure out the issue. After hearing me out on the issue, examining the system, and consulting the pump manufacturer determined it was the float. Now it works beautifully. Thank you so much!

Had a sewage pipe issue that Bryan and his crew took care of in about 15 minutes. I was impressed with their speed and their professional work ethic. (I also asked Bryan to look at our toilet that was shifting and rocking too easily. He knew I was trying to save some money, so he told me how we could fix it if we wanted to go that route. He said. it it turned out to be a broken flange, then they could come back out and get it done.) Barry, the owner, stopped by to check the crew's work, but they were all finished and gone about 5 minutes before he showed up. I asked what he thought about the toilet, and he tightened the bolts to see if that would help. He said we would probably need some.

Had Custom Plumbing out to my house today to fix a busted flex line and install a pressure regulator valve. Charles and Matthew did a great job. They were on time, respectful and did great work. I am very happy with their work and will definitely have them back for future plumbing needs.

Knowledgeable staff & plumbers. Gives suggestions & options!

We live in Crestview and have had Custom do numerous projects for us from replacing the water line into our home to, mounting toilets, replacing kitchen faucets, dealing with showers that were not hot and a collapsed wastewater line. CP is always competitive on price, efficient and professional. The most recent work we had done was a kitchen faucet replacement. Charles also got our hot water situation taken care of in our master bath within our minimum time which a lot of plumbers would not do without charging extra.

The first project Custom did for us was to replace an old water line that had collapsed. This happened the day before we were supposed to drive to Colorado on vacation, and I had contacted several plumbers who were quoting insane numbers. The custom crew was working on a new house across the street, Terry took a look at it and had the job permitted and done within less than 24hrs.

If you have an older home you are going to have issues and you can't do much better than these folks. Bottom line - good people and great value. We highly recommend Custom Plumbing.

I've used Custom Plumbing in the past but recently had the need for a plumber to check a bath faucet and shower faucet that was leaking. I don't usually write reviews but felt the service, professionalism and courteousness shown by Charles with Custom Plumbing deserved mentioning. Charles was prompt to our request for service and diagnosed and fixed our problem quickly and efficiently. I would highly recommend Custom Plumbing and Charles for anyone looking for professional, courteous service.

The water heater in my new-to-me home has been consistently malfunctioning since moving in two weeks ago. CPS was listed as a certified service rep for AO Smith water heaters, which is why I called them. They were able to arrange for a tech to come to my home within the day to look at the existing water heater, quote for repairs and also quote for a new water heater dependent on the price to repair the existing one.

Due to the expense to repair the existing heater, I chose to replace it and arranged to have the new one- a different, and hopefully more reliable brand- installed the next day. The quoted price was higher than other tank installation estimates I had received by a few hundred dollars, but it was explained that there was extensive retrofitting that would need to be done, they would have to pull permits due to my home location, etc.

Due to the other companies' long waitlists and my desperation for hot water, I scheduled the installation for the following day. The techs showed up and got to work, and seemed competent at their jobs. However, they only informed me after I'd signed the paperwork and given my credit card info that they wouldn't need a permit to complete the job. Additionally, they left sawdust, bits of sheetrock, and water all over my utility room which seems unprofessional (photos attached.) They also forgot a couple of their things and forgot to turn my water back on before leaving.

I feel that these issues collectively (especially the non-issue of the permit) adds up to a plumbing job not worth nearly the $1700 I was charged for it. Had they offered to lower the price a bit upon learning that a permit and inspection would not be needed, cleaned up after themselves, and remembered to turn the water valve back on, this would have been a 5-star review.