Mountain Side Plumbing has over 30 years experience in the plumbing trade and over 22 years contracting in the Salt Lake Valley & surrounding areas. Mountain Side plumbing specializes in prompt, reliable, and professional services for all plumbing needs. If you are looking for plumbing installation and repair, we've got you covered! We offer competitive pricing and excellent results for all your plumbing needs. We strive to provide the best customer service and satisfaction with all of our customers.
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Mountain Side Plumbing, LLC was founded in 1996 by William W. Pace JR. Bill is a 2nd generation plumber with over 30 years experience in the plumbing trade. Mountain Side Plumbing is a family run business that specializes in residential, commercial & remodel plumbing. This includes service & repair, remodeling of residential & commercial buildings and new construction.
Established in 1996, Mountain Side Plumbing offers New Construction & Remodeling services and Service & Repair. We offer a wide range of remodeling and new construction services. Whether you are updating one area of your home or business, or completely constructing from the ground up, our team has the experience and expertise to get the job done.
Reviews (3)
Erin Pace
Sep 05, 2020
I've worked for Mountain Side Plumbing for over 18 years now & I've noticed a few negative reviews on Google recently that I wanted to comment on. They all seem to involve water heater service. Mountain Side Plumbing is not a 24 hour service company. We work in service, remodeling, but mostly perform new construction. We do have a plumber on call for our customers that have an emergency, but since we are not a 24 hour service company we don't stock water heaters at our office.
So if we get a call in the middle of the night or over the weekend that their water heater has stopped working, we can't replace it until the following business day when we can purchase a water heater. I also see some pricing questions/issues. Most water heaters have a 6 year manufacturer warranty, but only 1 year labor. I am always up front regarding labor costs when someone calls us that is out of their 1 year labor warranty.
Changing out a water heater is more than just picking up one & sitting another in it's place, so it does cost more than your average service call. I let them know they can call another plumbing company & compare pricing if they would like. Our company always strives to be honest, fair & punctual.
So if we get a call in the middle of the night or over the weekend that their water heater has stopped working, we can't replace it until the following business day when we can purchase a water heater. I also see some pricing questions/issues. Most water heaters have a 6 year manufacturer warranty, but only 1 year labor. I am always up front regarding labor costs when someone calls us that is out of their 1 year labor warranty.
Changing out a water heater is more than just picking up one & sitting another in it's place, so it does cost more than your average service call. I let them know they can call another plumbing company & compare pricing if they would like. Our company always strives to be honest, fair & punctual.
Kelly McDonald
Jun 08, 2019
BEWARE! Called on a Friday afternoon about my water heater leaking and said it was a warranty. Was told I would have to pay labor so I asked how much was the labor and was told $125 an hour. I asked how long it would take to replace it and was told about an hour so I set the appointment for Monday. Of course now that they know it is an emergency the price JUMPED to $420 for labor and an upgrade price for the heater of $150.
I had completely drained the heater and turned off the water and gas so it only took 2 guys 1/2 hour to remove and install. The owner Dan would not budge on the HUGE overcharge because he knew it was an emergency and he could charge whatever he wanted. DO NOT USE THIS PLACE! You can have anyone do your warranty work or just regular work and not get ripped off like you would with this place. Update: To make things worse I discovered that they did NOT put teflon tape on gas line when they reinstalled it and I have had a horrendous smell for months since they installed my water heater and it has made me ill.
I fixed that problem and now have no smell. This could have been very dangerous and could have caused my home to explode or me to get very sick. PLEASE, PLEASE, PLEASE DO NOT USE THIS PLACE IF YOU WANT TO BE TREATED RIGHT AND STAY SAFE!
I had completely drained the heater and turned off the water and gas so it only took 2 guys 1/2 hour to remove and install. The owner Dan would not budge on the HUGE overcharge because he knew it was an emergency and he could charge whatever he wanted. DO NOT USE THIS PLACE! You can have anyone do your warranty work or just regular work and not get ripped off like you would with this place. Update: To make things worse I discovered that they did NOT put teflon tape on gas line when they reinstalled it and I have had a horrendous smell for months since they installed my water heater and it has made me ill.
I fixed that problem and now have no smell. This could have been very dangerous and could have caused my home to explode or me to get very sick. PLEASE, PLEASE, PLEASE DO NOT USE THIS PLACE IF YOU WANT TO BE TREATED RIGHT AND STAY SAFE!
Dennis Rosenlof
Jul 24, 2016
I had my water heater go out on Saturday March 26th and called at 10:30 am to Mountainside plumbing who installed my water heater 5 years ago. I waited for a couple of hours and no call back so I called again and left another message. I called another place and had my water heater installed within 2 hrs. at 6:30 that night the technician from mountainside called and apologized for not knowing I called.
He said that he couldn't have got me a water heater till Monday anyway. I guess if you have a problem during normal business hours they can help you. Just don't call with an emergency.
He said that he couldn't have got me a water heater till Monday anyway. I guess if you have a problem during normal business hours they can help you. Just don't call with an emergency.
