Expert Express

Thank you for coming out and fixing my HVAC! The team that was here, Levi, Derrick, Butch, and Eddy were all amazing! They were informative, attentive, professional, and thorough. I would recommend this company and their team if you ever need a repair or replacement. They will take care of everything in a quick and professional manner. I am beyond happy to have had the opportunity to have them replace my AC and will do it again if anything else happens with my system moving forward. Thank you for your hard work! I'll recommend to anyone who needs a repair!

It begins with exceptional customer service on the front end with Liz and Lauren. Then the experience and knowledge from Don Capps the Service Dept. Manager. Top it off with efficient and timely visits from Adonis and Dustin to get us cooling it all equates to exceptional 5 star service. We have the comfort knowing that with our Maintenance Program for our heating and air units we will be comfortable for the summer! Thank you to the entire team! Lincoln Jarvis General Manager Blake Distributors, Inc

We use these guys at our business for repairs and replacements and they are always great and every prompt! Scott has amazing customer service and is always going above and beyond to assist us!

Scott, Craig, Eddie, Denise and Liz are all great at what they do. I've spent a lot of money with Tower doing 35 installs to date and much more to come in the future. You can't go wrong with Tower Heating and Air.

This is a great company! Have been customer of other larger HVAC Companies but highly recommend Tower. They have a cohesive group from sales to installation to maintenance to back office. They deliver on time and take great pride in their work. Highly knowledgeable with much working experience. Services: AC repair, Installation, Heating system repair, AC maintenance, Heating maintenance

Adonis was very professional and knowledgeable. He wore a mask and shoe booties in my home. I had 4 systems serviced and also had two repairs completed. It took some time, which is expected due to the number of units. I feel like the maintenance membership pricing was fair and the repair pricing was consistent with industry pricing.

Adonis did not explain or show me the cost of an expensive part replaced in our unit. When I received a bill I tried Unsuccessfully to get an explanation by telephone. Services: AC repair, AC maintenance, Heating maintenance

Just had new heating and Ac installed. VERY NICE experience. Scott was patient and thorough in his explanation of the systems we chose. Very kind and helpful. Scott was very responsive to our questions and texted us every step of the way. Installers were very polite, wore masks and did the work very efficiently. They cleaned up ( did not make a big mess at all)and vacuumed areas of the house they walked thru.

Follow up by Eddy was quick and he addressed our concerns and made needed adjustments in 2 days post installation. I would highly recommend Tower. Also- they performed 8 years worth of maintenance service on our old unit and helped extend the life of that unit until it had to be replaced Anne Catherine Johnson

The gentleman that repaired are heating unit was very professional, courteous and seemed to know a lot about what he was doing. I was very impressed and would like for him to be my go-to person for all future calls. Thank you Service: Heating system repair

I contacted Craig with Tower one night about an issue I saw. He contacted me within minutes and let me know someone would check the system out the next day. Chris arrived and gave me peace of mind about the issue. I immediately signed up for a service plan which will perform maintenance on the units twice a year for less cost than a routine visit from other companies. Chris identified a potential risk and repaired it promptly and with great care. I wholeheartedly recommend this company and their enthusiastic and professional team. They are the only company I will use going forward. They are a Godsend.

This is the absolute worst company in my life that I've ever had to deal with (and I'm 62 YO!). The Trane unit installed has never functioned properly and their attempts to rectify the (many) issues have been abysmal. The unit, which is on the 3rd floor, ended up flooding our second and third floors because the humidifier drain became clogged and the water sensors in the pan were installed improperly. Had to have a home restoration company come in to rip our all the dry wall and insulation and it took 5 days just to get everything dry.

Tower inexplicably refused to pay for the damage (saying I should have checked the filter [?], sorry, didn't know there was one], even though I am on their biannual maintenance program), so I had to pay my $2500 home insurance deductible and it raised my home insurance rate by $250/month. Thanks Tower for the compassion. This is one of the myriad of problems I've had with them. I'll give them one thing, they are very nice as they tell you their failures are your fault. I would give them 0 our of 10. Absolutely terrible.

We signed up for the twice a year maintenance plan for our less than ten year old unit because our summer power bills were exceeding $300/month. Adonis, our assigned technician, arrived on time and was very polite and explained everything in detail, including showing us just how much the dog hair on our unit outside was blocking the efficient operation of our system.

When he was done with the maintenance appointment and cleaning, it looked like a brand new unit and we noticed almost immediately that the system was running more quietly and was having to turn on and off less. We could not be more pleased with the quality of service and value of the subscription. Thanks, Tower!

Would give zero stars if possible. Extremely overpriced and not willing to provide itemized quote (wonder why.) After we received a verbal quote, we checked around and Tower was 2-2.5x more than anyone else. Best of luck to them.

Tower installed a unit where I live at Gregory South. They had to come back to fix the wall where they cut it and to fix the thermostat that they left basically hanging. The unit did not have a filter in it. Also, the warranty papers were inside the unit. I am having a problem with no heat coming out. I had to run the emergency heat since Sunday. They came out today and said it was ok now (HOW? NO ONE FIXED IT) but if it keeps messing up they would replace the thermostat. Guess what? That was around 2:30pm and now at 9:00 pm it has stopped heating again. I AM FRUSTRATED! My electric bill is going to be sky high and I am COLD

I had Doug Johnson come out to my house to do a service check on my A/C unit, and he was awesome. He was very professional, thorough, honest, and patient answering all the questions I had about my system. I will be requesting him as my service tech. next time I have any problems in the future. Thanks Tower Heating & Air for hiring good people.

Tower is the best HVAC company in the area. I needed to replace both air conditioners this week and called Tower because they have been servicing my 20 year old system. David came the day I called, analyzed my needs and made a very reasonable proposal for two systems and some needed upgrades to my system. I did get other estimates and Tower was significantly cheaper.

The installers were very professional and showed up as scheduled. By the end of the day, we had two great AC units installed. They cleaned up everything and our house has never been so comfortable. You will not go wrong with Tower.