Gaithersburg Plumbing

I had a water line leak that required a complete replacement. Reached out to many plumbing companies whose quotes were outrageous to say the least in retrospect. Gaithersburg Plumbing had done some work on my house about 20 years ago and I called them again. Ron Smith came out and gave a very reasonable estimate and they were able to schedule the repair work fairly quickly.

There was no overselling of other services and no pressure with jargon that the others used. Very punctual and good communication. Gary & Zach came out and the job was done cleanly and very efficiently. Can't thank them enough for the great and timely service. I will recommend this company strongly for anyone looking to get plumbing work done.

Critical: Professionalism, Punctuality, Quality, Responsiveness, Value Absolutely awful never use them Services: Repair shower, Repair water heater, Install toilet, Install water heater

I had WSSC go out and tell me that my main waterline was leaking. I was referred by many friends to use Gaithersburg Plumbing. I had 5 estimates but Gaithersburg Plumbing was the best price and gave me reassurance throughout the whole experience. They answered all my questions (no question to small) and gave me updates every step of the way. I'm glad I used them for this big job and will look forward to using them again for any job around my house!

Had a toilet that the wood floor around it was showing discoloration around the floor area so had it "repaired" by Gaithersburg Plumbing for $480 only to have the issue worsen and continue to leak overtime and ruin the floor around it. Since I called well after the 30 day warranty there was literally nothing they were willing to do for me and I was told I'd have to pay for a tech to come out ($50) and for whatever the repair would be.

This is an issue that I would not know was still a problem within 30 days. The technician who came out seemed rushed, not thorough and did not explain anything to me. As a single women who knows nothing about this kind of thing I just feel taken advantage of and that the follow up problem was not handled well. Do not recommend.

Gaithersburg Plumbing did a fantastic job for me to repair a water main break and pulling a new line to the house. From estimating through final completion they explained everything, kept me informed, were punctual and completed the work quicker than anticipated. And, they were almost half the price of the other two bids. They came highly recommended to me by two other plumbers who don't do this type of work and I can see why. If I have future plumbing needs, they'll get the call.

Critical: Value Wanted to run a waterline for a new refrigerator. Looking to support local business. Opened wall, measured and assisted plumber who showed up. Estimate was $1,740. I did job in 25 minutes with $20 kit. Even at 1 hour minimum that's $1,700/hour.

Disappointed my water heater not installed yet. Hopefully they'll have it installed sooner than later to satisfy me or thinks could get ugly. Fingers crossed if things get fixed by the end of today I'll remove this complaint.

I think Gaithersburg Plumbing is excellent. They are pro-active, and their team is courteous and does the job well. I had to replace my hot water heater and was very pleased when the work was done.

The team at Gaithersburg Plumbing, Tracy, Amanda and Michael were awesome! My water heater went out and they worked with me to get a new one installed the same day! Absolutely amazing service and highly recommend them! The technicians Jason and Logan did great, very professional, cleaned up as they worked! I am very satisfied!

I wasted $49 for their travel fee to give estimate! I believe what I got was bad faith estimates up to 4X higher than other plumbers. I needed to replace a single outlet valve to be a double outlet one. The technician named Edgar quoted me $675. Before he arrived, the dishwasher installer quoted me $150. I was shocked to hear $675 from Edgar. So, I decided to get another 2 quotes from another licensed plumbers, they quoted me $143 and $195.

Their estimates were totally free, no travel charge. First, I thought Edgar was a disgruntled employee or a new hire, so I called his supervisor Amanda to see if Edgar has made mistakes; unfortunately, Amanda did confirm the estimate was correct and Edgar is a Master Plumber with last name of Jauregui. I checked MD DLLR, there is a licensed plumber with that name #94676.

Another job (sump pump) he quoted me is also about $1,000 higher than 2 other licensed plumbers that come to our house after he left. The reason why I believe the estimates were bad faith estimates because I had to reschedule our appt 5x due to my unpredictable work schedule and the delivery reschedules from the dishwasher installer. So, I thought Edgar or the company has made decision not to work with us due to too many reschedules.

If it was true, they should not come and collect my $49 at the first place. I believe that is a misuse of public trust or sleazy, just because Edgar/company was rubbed the wrong way (too many reschedules), he/they feel justified to waste our $49 and time.

RIPPED ME OFF! (UPDATED 8/27/19) Spoke to the owner in advance who quoted me $170 hr for service plus materials. Plumber arrived on time but said installing a shower valve would cost $395. Valve was totally exposed, (cut 3 pipes and install new). My other contractors were waiting so had to pay fee figuring the owner who I spoke with in advance would honor the rate he quoted me.

Owner would not refund difference and agreed he quoted me the rate. Took plumber 20 min to do work as I anticipated. LOOK ELSEWHERE FOR A PLUMBER - This business is not credible and will not live up to their promises. THIEVES! I am revising this posting due to a call from the lady web manager who called me a week ago. She wanted to know about my experience which I told her - and she offered me the refund that I was due if I "Removed this posting".

I told her I did not think it was right that her company would only refund me if I removed the posting. She should have apologized for the misunderstanding and given me the refund that was due. I would have of course updated my review to tell people who needed plumbing services that Gaithersburg Plumbing "Made it right". Instead, when I told her I would not remove the posting - I asked her if she was still going to refund me the money that was due me - she said "NO, only if you remove the posting".

So ultimately, Gaithersburg is not concerned about doing what is right but rather concerned about people finding out how they really operate. Again, I reiterate - DO NOT USE THIS COMPANY - THEY ARE CHEATS!

Excellent service! We were pleased with the professional manner in which our service request was handled, and would like to recognize Max the plumber for his courtesy and efficiency. Would definitely request this company for any future services.

I had plumbing service from Gaithersburg Plumbing INC many times. The plumbers did wonderful job! they diagnosed exactly and repaired perfectly! They also provide professional report about the problems and the repairs which is very important to protect yourself from any disputes such as water problems or property damages. The master plumber whos name is EDGAR did great work when I had a severer water problem last month.

Hi is absolutely qualified and experienced. The owner of the company support customers in a great way. I am glad to had service from Gaithersburg Plumbing and highly recommend home owners to know their wonderful service!

Great experience! I'm not sure why they have negative reviews, but my experience was fantastic! This company was a provider under my AHS home warranty plan. I had a buster water heater. They came out in a timely manner, were courteous, and professional. Ron and Dunalt were excellent, and the installation was flawless. Everything was exactly as they said it would be. I would definitely use them again.