Sinclair Plumbing

Phone customer service skills are highly recommended. Was attempting to get time slots available to convey to tenant. She told me to contact another plumber and hung up on me.

The water heater went out. Called, came the same day to fix it. Good work, the plumber was very nice, the price was fair. I will use them again. Service: Water heater installation

Critical: Quality Water heater pilot light wasn't working. Called and someone came out a few days later. Replaced the thermocouple and left a bill on top of the water heater. I came home that night and noticed my water heater still not working and not fixed. Service: Water heater repair

Was out to fix my water heater. Work was done quick and fast. 3 stars is for leaving my drain lines from my ac/furnace on my basement floor and not being put back into the floor drain. Had a nice pool of water on my floor when I saw what happened.

I have used this company in the past and called them because I was having issues with my hot water heater. I explained that it was quite probably repairable, but was told it would have to be replaced if water was leaking from the top. I was then quoted over $1,000 for a replacement. I was not comfortable with this and took the time to call some other businesses.

One of the companies I called told me they would inspect the heater first and make their recommendation after that. As it turns out I was absolutely correct, the water was leaking from the mesh hose on the cold water inlet, nothing to do with the hot water heater. I ended up paying a little over $200 instead of over $1,000. I am glad I went with my instinct on this one and very disappointed with Sinclair.

The work is okay but rates are very high. I was left without a kitchen faucet for three weeks. The person arranging my countertop / sink installation kept getting told the faucet would be there tomorrow and then we would get ignored. 3 weeks later we FINALLY got our faucet. No apology and no explanation. It made me feel they didn't want me as a customer. I called someone else for our basement remodel.

Sinclair pit a new water heater in and really did a great job. The old one started to leak and Sinclair got it out and had it replaced in an hour. They even cleaned the half bath that had water on the floor. Highly recommend.

I called them with a warranty issue on a water heater that they did not install. They confirmed the water heater was under warranty and what the terms of the warranty were. They told me their hourly rates and when they could get to my house. Work was done promptly. Everyone was easy to work with.

In my opinion if you have a small job with no obstacles DON'T call Sinclair Plumbing. I had a faucet put in for outside use. It took 3 hours to run 40 feet of plastic tubing to faucet. When I got the bill I called several times to talk with the owner about the bill, never talked to him. The plumber that did the job called and told me NEVER to call again.

Went with Sinclair plumbing when I built my house and found Rich and his team to be highly capable and easy to deal with. When I added a full bath in the basement they were my one and only call. I am a customer for life and highly recommend them.

This company is by far the worst! They can to our home and diagnosed the issue with our water heater and said they would be back around 3pm to fix it. Instead we get a call stating they need to order the part and it would be in Thursday or Friday and they would call when it came in. Thursday passes by and we didn't hear anything so mid morning Friday I call to see what was going on.

Come to find out they sent someone to our home and they let themselves into our home without our knowledge. To make this experience even better, the replacement part they used is heavily damaged and we found some of the water heater sheilds laying on the groud. So here we are day 6 with no hot water. My calls are not being returned even from their "emergency line". Unfortunately due to the home warranty that came with our home I have to continue to deal with these clowns!