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Reimer Heating, Cooling & Plumbing, LLC Greetings from Reimer HVAC, your trusted ally for all your HVAC and plumbing requirements in Rochester, NY. We are a comprehensive service provider committed to delivering outstanding heating, cooling, and plumbing solutions to our valued customers. Our team of experienced experts is here to provide you with dependable service, holistic solutions, and the assurance you need for all your property's necessities.
Business details
  • Licensed
  • Insured
Payment methods
  • Cash, Debit cards, Credit cards, Mobile payments, Financing available
Services
Choose Reimer as your trusted local plumber in Rochester and Western New York. Our comprehensive plumbing team is ready to assist with all your home needs, from thawing frozen pipes to clearing your shower drain. Our Rochester plumbers are available around the clock to serve you and your home, providing upfront estimates.
When it comes to heating repair in Rochester, count on our specialists. We have the expertise to repair all types of heating systems, no matter the manufacturer or brand. You can rely on our heating repair team whenever you need assistance.
If your home is getting too hot, don't hesitate. Call us for day or night air conditioning repair in Rochester, NY. Our around-the-clock repair team is friendly, reliable, and equipped to handle any air conditioner issue, regardless of the make or model.
At Reimer, we are committed to delivering high-quality services, defined by superior craftsmanship, professionalism, and a focus on your needs. Our certified electricians are well-equipped to handle a wide range of electrical tasks and stay updated with the latest industry standards and techniques through regular training, all to guarantee your satisfaction.
Reviews (30)
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Brittany Banks
Oct 16, 2023
All ways very knowledgeable and timely. We've had two major projects needed in the last few months replacing our old furnace and hot water tank. Quick response times and professional friendly demeanors. Definitely recommend. Services:A/C system maintenance, Heating system repair, Thermostat installation
Jared Schiedel
Oct 14, 2023
We originally placed an emergency service call on an off day and time through the phone service. The response was delayed and we eventually canceled the call and called during regular business hours. All the service technicians we met with were professional, knowledgeable, thorough and detailed. We will continue to use Reimer for our home repairs.
Serge DesRosiers
Oct 14, 2023
Both Jacobs did an amazing job it's nice to see men take pride in their work And do the job right the first time, Everything was done professionally And efficiently and everything was explained very clearly thanks again
Susan Courtney
Oct 11, 2023
James was the tech who handled my visit and diagnostic with a furnace not turning on. Very pleasant, very professional and explained things along the way. Explained in a way I could clearly understand and absorb as he tested different components to the furnace. Service:Heating system repair
Linda Danner
Oct 11, 2023
I had Andrew the other day & today 10/9, I dealt with Nick. Both were gentlemen and very knowledgeable about every thing. They both discussed with me in detail what I needed to do & watch for. It's for techs like them I continue to use your services. Thanks guys. Services:Heating system installation, Install thermostat, HVAC duct & vent installation, Thermostat installation
Elizabeth Link
Oct 07, 2023
We have had several Services completed by Reimer and they were all great. To start, Chris R came to service our A/C unit and he let us know at each step exactly what he was doing so we understood the process. Next, Mitch J came to look at our plumbing and complete a hot water tank flush. He noticed some erosion and rusting on our main pipe and quickly made a plan to correct the problem.

The next day Todd T and Cody Z came to fix the problems Mitch had found. Todd and Cody again explained every step of the process for what they were going to do and within a few short hours it was good as new. Lastly, Patrick D came to service our furnace and he like the guys before him was very knowledgeable and efficient in the work he completed for us. Our experience with every person from the Reimer company has been great!
Gary Paruta
Oct 07, 2023
Just moved in our new home and was not familiar with how to erase the various schedules in our thermastat. Zach came over sam day we called when we couldn't get the heat up to our desired temp. Zach was very pleasant and was able to figure out the thermostat and even did a check of our furnace. Will definitely use them again. Service:HVAC system maintenance
Gwen Ito
Oct 03, 2023
Patrick recently came to perform the annual maintenance on my furnace. In addition, he alerted me to an electrical issue with my nearby fuse box. I called an electrician that same day and got it taken care of. The situation could have been much worse had Patrick not brought it to my attention. I've been a loyal customer of Reimer's for nearly a decade. I appreciate their thoroughness and their commitment to customer safety and satisfaction.
JoAnn Smith
Oct 03, 2023
Our technician was very knowledgeable about our furnace and showed us what was going on in our furnace. We were very pleased with his explanation of everything. We are going to have a new furnace put so we will be warm this winter. Thank you Scott for your help. We would recommend Reimer to any one that needs service for their furnace. We now have a new furnace system installed in our home.

A big thank you to Nick and his 2 helpers for putting the new furnace in and they even put new smoke detectors and combination co/smoke detectors in. Thank you Reimer for having very nice technicians.
Diane Ruszala
Oct 03, 2023
Andrew and Eddie serviced my 14-year-old furnace today. They made recommendations on how to prolong the life of my furnace, and also provided options for a new system. After careful consideration I decided to have a new system installed. They were extremely helpful and honest. This is the old furnace that will be replaced in two days. Service:HVAC system maintenance
Rosemary Soffin
Oct 01, 2023
Michael Warren was absolutely exceptional. He was thorough, informed, and patient. He allowed me to make my own decisions, and he is welcome back anytime.
Jody Skipper
Sep 29, 2023
Andrew and Eddie were very kind, knowledgable, and made sure I understood what was needed and were thorough with the options available. They never made me feel like I was just a client on their list. Thanks! Service:Heating system maintenance
Jack Whalen
Sep 16, 2023
Andrew not only walked me through what he was looking at but was able to teach me some things I had no idea about while he was at it. I both feel more comfortable with the state of my furnace but also on what things to look out for in the future Service:HVAC system maintenance
Rosemary
Sep 15, 2023
Chris came out today to make sure our air conditioner and furnace keep on running. He is kind, patient, professional, an excellent technician, and doesn't mind all the questions I had for him about the units and how they operate, and tips to keep them in operation till his next visit! Thank you, Chris! Services:HVAC system maintenance, A/C system maintenance
Nichole Henderson
Sep 01, 2023
Adam Bogart was awesome. He was patient and very easy to talk to. He explained the entire process and made recommendations. He didn't try to force me to buy, he explained the importance of what I needed to do and gave me all the benefits. I was totally understand sold. Service:HVAC system maintenance
Jenelle Pawlowski
Aug 25, 2023
Chris K. With Reimer Home Services Was an absolute pleasure. He was kind, knowledgeable, efficient and trustworthy. Took great care of me! The diagnosis and service was quick, for the most part painless, and was completed immediately. Beyond happy and would highly recommend!
Stephen Voigt
Aug 24, 2023
Andrew and Patrick- excellent techs. Very precise work accompanied by full explanations of what was being done. Their dispatcher accurately predicted time of arrival. Will use Reimer exclusively for all future work. Service:A/C system maintenance
Nicolle Lott
Aug 21, 2023
I'm a first time homebuyer. Kevin is awesome and so knowledgeable and I am so appreciative for him taking his time to show and explain in detail all of the plumbing issues this house has. Blessed to be working with such a great company! And now that the work is done I would like to also thank Evan and Nick. They went above and beyond and did an exceptional job!
Kristen Kern
Aug 15, 2023
The consultant Mr. Rosso was very experienced, knowledgeable, friendly and kind. The technicians Todd and Blake were efficient and friendly and did quality work. Everyone made it a priority to get our work done within 48hrs of call.
Shelly Anthon
Jul 15, 2023
Andrew came within a few hours of my call to them. My air conditioning was not working properly. He diagnosed the issues and determined I needed a new unit. While here I asked him to look at my furnace also as it it older and has given me a few problems this past winter. We discussed the problems and decided it was best to change both units out at this time.

He spent a lot of time explaining the cost and cost effectiveness of different units. He helped me with financing it so it will work best for me. He is very compassionate and knowledgeable about his job. I would Recommend him to anyone. The picture is my room temp when he came out, will post another once it's installed.
Jonathan Weishaupt
Jul 12, 2023
Our air conditioning system was not working properly and Reimer sent technician Andrew Westpfahl out to our home to diagnose the issue. After looking everything over, he did a great job in explaining the situation and all our options to resolve the problem. My wife and I decided to go with a brand new furnace and A/C system for peace of mind and Andrew went above and beyond to get us set up.

The following morning they sent an installation crew (Gavin Zaczek and Tyler Barnes) out to begin the job. These guys did a fantastic job of installing the new A/C system, furnace, and digital thermostat. They also did such a good job cleaning up, that you wouldn't even know an installation took place. These technicians were extremely knowledgeable, friendly, and experienced. I couldn't have asked for a better outcome. Reimer - hands down, the best there was, the best there is, and the best there ever will be!
Mike Pliszka
Jul 12, 2023
Andrew Westpfahl was a great technician. He was very through with investigating my AC issues and extremely helpful with the options to remedy. I would absolutely recommend him for any future work.
John Sypniewski
Jul 07, 2023
Chris and Cody were the best! The explained the process and followed through with care and cleanliness in my home. I recommend their work to any who are looking for a replacement to their hot water tank service! Service:Installation
Debi Werner
Jun 23, 2023
Talk about professional, responsive and considerate! This company has been all that and more since we had them install a new AC system four years ago and then again last year replaced an old boiler system with a new combi, boiler wall unit. We can't say enough good things about the employees that were here doing the work, the service maintenance men, and the office staff.

Everything has worked well as promised. We have no worries about the great comfort we have had between the heating and cooling in our home or in the future. We know they will take care of us.
Keith Steward
Jun 22, 2023
Our technician, Chris S, was very professional, courteous and polite, introducing himself immediately. He then proceeded to provide outstanding customer service and an excellent customer experience, taking care of a water pipe leak we called about and another water pipe leak I had noticed just prior to him arriving. He worked quickly to repair the water pipe leaks, and completed the work leaving no mess leftover for us to clean up after.

He diagnosed a toilet leak as needing a new wax seal, and upon our request to examine the current condition of the toilet, was able to provide us valuable information so that we could make a financially wise, educated decision to schedule a future appointment to replace the toilet, instead of simply replacing the seal (which he was more than willing to do, not pushy at all). Chris S was the ideal tech, extremely qualified and personable, and someone I would highly recommend!

I will definitely be calling Reimer for future plumbing, heating and cooling needs. ***UPDATE*** The toilet has been installed, technicians Todd T and Sam showed the same professionalism and expertise that seems to be a common theme with Reimer. Old toilet was removed and new toilet installed quickly and with no mess left to clean up. Again, I highly recommend Reimer!
JeDi MaStEr
Jun 14, 2023
They were very professional and knowledgeable. They addressed our concerns and clearly explained what needed to be done. Provided a prompt and reasonable estimate. And the work was done do e promptly and properly. Mitch Chris S Nick Carl Bryce All did a good job
Mistine Keis
Jun 13, 2023
We love being able to call Reimer and have someone come right out. Marty came out for our annual Hot Water Tank maintenance today. He's very friendly, on time, and clean. He's also very good with all our animals. He's also very efficient and quick; in and out in less than an hour. Highly recommend Marty if you need someone who is knowledgeable and friendly!
Valerie K.
May 17, 2021
I called Reimer at 1:08pm for a central air tune up earlier this afternoon. They have an $89 tune up special currently running. By 4:15pm the service is complete, and I had a optional $30 part replaced for a total with tax, of $131.72. The service is quick, efficient, the technician, Kevin, was friendly, very knowledgeable, and willingly explained and answered all questions. I highly recommend Reimer for any hvac and plumbing needs.
Linda M.
Jan 10, 2020
We woke up yesterday morning to a cooler than normal house. The furnace boiler was running but the house wasn't warming. We immediately called Reimer. After explaining the problem we were told they would call us back in a few minutes to let us know when someone could get here. A couple minutes later they called back and said someone would be here in about an hour.

Less than a hour later, Lou the service tech arrived. After running some tests on the pumps and electrical system, he diagnosed that the problem was with the relays that turned on and off the pumps and furnace burner. That is why we like Reimer. Although he said we should consider upgrading our really old heating system, he tried to repair the problem.

After doing a good cleaning of the contacts, everything began working just fine. He did no high pressure selling to convince us to buy new relays at $385 each (x2). Instead we were charged less than $100 for the service call and repair. This is why we recommend this company.
Frank M.
Jun 18, 2018
Thank you to Brett and Reimer for your fast service on our central air system. On the hottest day of the year, the response time was outstanding and greatly appreciated. Brett thoroughly tested our entire system, quickly narrowed down the burned out component and replaced it, and at a very reasonable cost. Within a couple of hours of calling Reimer, the AC was working like new.