PDQ Plumbing Inc.

Best local plumbing company in the Austin area, quick, clean, and professional

Terrible Unprofessional Left a mess Treated us poorly Stay away!

Absolutely rudest company. Very condescending and unprofessional. Will not be calling them back.

Best Service in town. These guys go above and beyond to take care of their customers, very pleased and will use them again!

We tried to go through the insurance to get our plumbing fixed. That was a disaster! The insurance "approved plumber " told us that there was "no mechanical failure." I guess water leaking from under all the toilets is normal for them. So I called around and talked to Tyler from PDQ Plumbing. I told him my problem and he was extremely helpful! The guys came over and explained what they were doing and my options.

At one point they could have continued with the camera for the pipes but they let me know that they didn't think it was necessary. They could have taken advantage of the fact that I clearly don't know anything about plumbing but they were very gentlemanly about it. The guys that came over were very polite and respectful.

Justin and Tim were knowledgeable, kind, hard working and generous! They flushed our water heater, explained what was happening and when our old plastic valve broke they replaced it for free with a metal one! Other companies were going to charge us 250 to replace that valve! When we go to buy a new water heater which will be soon, we will be calling PDQ.

The most honest company around! They flush your water heater for free if you live in Hutto and when our plastic valve wouldn’t screw back on correctly they replaced it with a better metal valve! Justin and Tim were great!!

Absolutely amazing service from Tyler. Cannot say thank you enough after being let down by another local plumber that will not stand by their work. Use this company, you will not be disappointed.

Working on the apartment building next door to my house, they keep stealing the pavers from our yard and shed. They also can't fix the problem next door they were hired for. They will however scream, swear, and threaten you for asking them to return your property they took!

PDQ Plumbing Inc. to my rescue! Tyler stayed in contact with me throughout with updates and followed up after the day was over making sure there were no further issues. Mike arrived, confirmed the situation, and took care of the problem. Arnie stopped by after his last call to see if he could be of help. The guys knew it was an easy fix, but it was a big problem for me and they acknowledged that. Courteous. Sincere. Respectful. Professional. The kind of people I enjoy doing business with and will call on again.

These guys came out and saved us from our own propane range installation during the busy holiday season. It's comforting to know that it was done right and professionally. We can always count on PDQ Plumbing Inc. for our plumbing needs.

Our hot water heater was not working and had cold shower. I asked for recommendation on the Hutto Neighborhood page and this company was recommended. Thank goodness it was not major and hopefully it continues to work; especially, with the holidays coming up. I highly recommend this company and owner. I cannot thank him enough for coming out the same day to check it out.
Definitely, give this company a try because you will be taken care of. Totally blessed today and water heater is back on.

I've used PDQ plumbing on 2 occasions. The first was for a home inspection of my plumbing system for the sale of my old home. The second was to install a carbon/water softener system in my new home. Arnie & Mike gave me a 30 minutes heads up call (1 hour earlier than promised) and met me at my home to look at the softener job. They went to the parts store and got the pieces to install my system for me. They did a great job and were done in two hours. The system works perfectly and the craftsmanship was excellent. I am very pleased with PDQs work and highly recommend them.

PDQ Plumbing is a great company, with the most knowledgeable plumbers you could ask for. I will not be choosing anyone else but PDQ for future plumbing needs. They explained everything to us and showed up in the approximate time I was given.

Used these guys before, several times actually, so didn't hesitate to call them for this "small" job. They replaced a hose bib on the outside of the house. The part was $12 and the total bill was $175. I thought that was a little high for a pretty simple and small job. They do good work but may have to shop around for next job.

Used these guys before, several times actually, so didn't hesitate to call them for this "small" job. They replaced a hose bib on the outside of the house. The part was $12 and the total bill was $175. I thought that was a little high for a pretty simple and small job. They do good work but may have to shop around for next job.

My place of business has used PDQ on several occasions. Most recently, we had 2 septic pumps go out on us. In all of our dealings with PDQ, they have been fast, efficient, and fair. They explained to us the problem and possible solutions. They did what they said they would, when they said they would. I highly recommend PDQ and will use them for my business and residential plumbing needs.

Had a great experience with pdq plumbing. Tyler dispatched Chris and justin, they removed my toilet before a remodel and reinstalled once flooring was done. The work was 5 stars and the price was reasonable.

PDQ just finished a fantastic job of rerouting hot and cold water lines to our laundry room due to an under-slab leak. They quoted us a price that was about $800 less than the plumber we have been using for years. We got a recommendation from a neighborhood acquaintance and are so glad we gave these guys a try. They did the whole job in a day at the quoted price and the work was done very professionally. We could not be happier with the job they did, and will definitely use them for our future plumbing needs!

Called this company in the midst of a quasi-emergency situation. Was told it would be a minimum of $97.50 for them to come. Long story short, they came rather quick, assessed the situation, said they couldn't do anything and to call for a 2nd opinion from an AC company. (I know, it's an AC issue, but involved clogged drains into main drain system of commercial building and AC company had suggested a plumber).

They proceeded to collect payment. I scoffed, and the plumber asked why, to which I responded I did not feel they did anything except say they couldn't do anything. BUT I SAID I WOULD PAY, albeit begrudgingly. Then he said, how about we let this one go and maybe you will remember us in the future if you have plumbing issues. I said I appreciated that, but again offered to pay.

He said no, I'd rather you be happy. I was; and I intended to write this review with an excellent rating. And I would have gladly called them in the future. Now, 4 days later, their office calls demanding payment. I told the lady about the conversation cited here, and she said after review with the owners, they wanted to be paid. So I gave payment because, as I said, they did come to our business, but again I said I was not happy with the service (nothing done). So, ending moral is, I will remember this company in the future, but not because of their wonderful service.

I will remember to NEVER CALL THEM AGAIN, and I will tell everyone I can to NEVER CALL THEM for service. EDIT AFTER COMPANY RESPONSE: another plumbing company came and flushed the drain lines, which is what I asked PDQ to do. Then the AC company re-strapped the lines. PDQ recommended a total overhaul of the drain lines, but this was not necessary. Yes, I knew the price, yes, I ended up paying.

I was not angry with the tech, he was very nice. I didn't like the way any of this was handled from the "diagnosis" to how this was handled afterwards when goodwill was extended and then taken away. I would have been a loyal customer perhaps if you'd even called to discuss. But whoever called for payment after 4 days was quite curt, like I had refused to pay or something. Again, I had offered to pay the technician 2x.

You should probably just say your service call to APPEAR is $97.50, not $35 with a diagnosis for the remaining $62.50. Although the issue wasn't the amount because I in fact paid even more to have the lines flushed by a PLUMBING company.

Pdq plumbing is very professional to work with and has impressive plumbers that will go the extra mile. Highly recommend. Finally found our go to plumbers!

Like many others it seems, I too had an absolutely horrible experience with PDQ Plumbing. I hired them to get help with low water pressure and was told that a new water line would solve the problem. Not only did it not solve the problem, but they destroyed my yard in the process and failed to get the permits cleared for their work. I've never felt more taken advantage of in my life.

They failed to communicate accurately (ultimately I believe they directly lied) on what they were going to do in the process and were horrible to work with once things went south. Based on my experience, I would describe PDQ Plumbing as untrustworthy and deceitful. I would highly suggest that anyone looking to do business with them to do your research.

Contact the Texas State Board of Plumbing Auditors and ask to see any and all complaints made against PDQ in the past. It's your right as a consumer to do your research. You should also look at individual county court websites. You'll find that PDQ has been taken to court several times in the past (something they openly admitted to me at the end of this nightmare). There are so many options out there when it comes to getting plumbing work done. I would STRONGLY suggest you consider someone other than PDQ Plumbing.

Tyler sent Chris and Justin out to clear my septic lines. To see these young guys work with such competence and attention to detail was a real pleasure. I worked as an electrician myself for many years so I know good craftsmanship when I see it. It was a hot day and their attitude was top shelf all the way through the job. I definitely recommend PDQ PLUMBING to anyone needing it done right.

Excellent work by an excellent company. I called to have some repairs done on our leaky toilet and the entire process was efficient and professional. I called and got an appointment set up for the next day, Curtis came out on time and diagnosed the problem within minutes. He went and got all the materials he would need to get it fixed and had the issue repaired within an hour or so.

Not only did he have it repaired but he left it in better condition than it was before which I really value. I highly recommend this company to anyone looking for any sort of plumbing work.

Tyler and the crew at PDQ are excellent and I highly recommend using them for your plumbing needs. Had a bit of an emergency on Saturday with our bathtubs backing up and water leaking from under the toilets. Tyler was out in the matter of an hour or so and got the clog out and got us back up and running but explained we should follow up with a camera scope of the drain.

Very reasonable rates for a Saturday and very professional. Came back Monday morning with the camera and found a crack in the pipe due to tree roots. Was able to give a reasonable quote on the spot and said someone would be out Tuesday morning. The crew actually arrived later the same day to start excavation. They would've finished that day, but weather prevented it. They covered the area with a tarp and finished by 1 PM today. They explained everything step by step and were consummate professionals.

Called them at 5 pm Friday and they gave me an appt on Saturday around 10am to noon. Very happy that they were able to get me in on short notice. Tyler came out around 10:30 and did a very thorough examination on my plumbing and even showed me other things that needed to be worked on that did not involve plumbing. He was honest about the work he needed to do and told me that I just needed it done on the near future.

He was nice enough to not charge me the hourly rate and only the service call. I will definitely be using them on the work I need to get done. I highly recommend them for your plumbing needs.

My former plumber referred PDQ as a specialist in older homes. I couldn't have been more impressed with their excellent customer service and expediency--a team was to my house in a matter of hours! As for results, these guys truly are experts. They know what they're doing. I have complete confidence in their work. And they're extremely professional. Nice--to boot! Highly recommend!

Tyler and the crew at PDQ are excellent and I highly recommend using them for your plumbing needs. Had a bit of an emergency on Saturday with our bathtubs backing up and water leaking from under the toilets. Tyler was out in the matter of an hour or so and got the clog out and got us back up and running but explained we should follow up with a camera scope of the drain.

Very reasonable rates for a Saturday and very professional. Came back Monday morning with the camera and found a crack in the pipe due to tree roots. Was able to give a reasonable quote on the spot and said someone would be out Tuesday morning. The crew actually arrived later the same day to start excavation. They would've finished that day, but weather prevented it. They covered the area with a tarp and finished by 1 PM today. They explained everything step by step and were consummate professionals.

Highly recommend these guys, had a great experience with Travis, Chris and Justin, thanks guys. Needed a hydrostatic test and pipes scoped with camera. They were extremely professional, helped me understand the potential issues and options, and were very meticulous and thorough. Highly recommended.

Highly recommend these guys, had a great experience with Travis, Chris and Justin, thanks guys. Needed a hydrostatic test and pipes scoped with camera. They were extremely professional, helped me understand the potential issues and options, and were very meticulous and thorough. Highly recommended.

PDQ came out and fixed a slab leak in my kitchen for me about a month ago and did a great job. I called them again today because I woke up with water in my bedroom this morning. They were there early and checked the pressure. No leaks. They went next door to my neighbor and discovered that they had the leak not me. I was so relived. No charge for this too. Great professional local company. Thanks PDQ!

We have actually used PDQ for about 4 years now on numerous projects. We just had them finish the plumbing on our bathroom addition and as always they are always pleasant to work with. Everything turned out perfect and I love my new bathroom. Thanks Dan and Tyler for yet another great job, well done! We have dealt you all some tricky projects and you have come through for us again. See you next time around

Had a small leak in the front yard. Didn't know what kind of problem this leak was coming from. My husband contacted PDQ online and they called back **quickly** and was able to get a plumber out the next day (Saturday!!). The plumber explained everything that was going on to my husband and showed him the leak. If I recall he was a owner son. He was extremely mannered and would say call my husband sir.

He was able to run to Home Depot and get some supplies. Fixed in a few hours and then a finishing crew came to tie up loose ends. He explained a lot of information to us. His quote was close to the original quote. Seems like around here, you got to love a company that actually calls you backs and does a good job!! Highly recommend these guys.

Had a small leak in the front yard. Didn't know what kind of problem this leak was coming from. My husband contacted PDQ online and they called back **quickly** and was able to get a plumber out the next day (Saturday!). The plumber explained everything that was going on to my husband and showed him the leak. If I recall he was a owner son. He was extremely mannered and would say call my husband sir.

He was able to run to Home Depot and get some supplies. Fixed in a few hours and then a finishing crew came to tie up loose ends. He explained a lot of information to us. His quote was close to the original quote. Seems like around here, you got to love a company that actually calls you backs and does a good job! Highly recommend these guys.

We were quoted one price for a faucet replacement and the popup drain. After they replaced the faucet, said it was extra for the popup, which they said was never part of the quote. THEN, after some difficulty with the popup, charged us extra for removing the base to get to the pipes. We will never use this co. again. We ended up paying $180. more for just that faucet popup than the original quote. I noticed much later that they had chipped off a small piece on the underside of the pedestal sink base they had worked on.

Scheduled service to replace $10 part was grossly overcharged $240 - their reasoning "we have to make money." Sadly, PDQ Plumbing chooses to make money by fleecing their customers.

These are the rudest people I have had to deal with in a long time. Our neighbors are tying their septic to the city sewer system. This really shouldn't affect us as next door neighbors much except PDQ Plumbing keeps parking their trucks behind our cars directly in line with our driveway. When I asked the onsite guy to please not park there, he was less than friendly, but agreed to move the truck.

I come out this morning and not one but two PDQ Plumbing trucks are parked directly behind our driveway. When I asked why they couldn't park in front of the house they were working on (because it was totally void of vehicles) I got no answer. In fact I got no answer from the guy except when I turned to walk off and he made a comment behind my back that he refused to repeat when I turned back around.

So I called the office number. The woman who said she handled complaints was even ruder. She informed me it was a public street and they could park there. Technically she is correct, but you would think they would be interested in good customer service. Obviously not. She did agree to ask them to move the truck. I wonder how long it will last this time.

They also asked to cut off limbs from our 100 year old Oak tree to make it easier to work. We agreed to two small branches. When we walked outside. The branch appears to be snapped off not cut off and sealed. The ends were jagged. If this is indicative of their work ethic, I would not hire these people. Can't wait until our neighbors job is completed

Pros: I called PDQ because I noticed my hot water heater was leaking and needed it fixed asap. PDQ was great on the phone and got a plumber out to me in just a couple hours. The plumber came in, fixed the part and was done in just a few minutes. He also recommended someone who could help with the water damage. The only reason I went 4/5 instead of 5/5 was I felt it was a little pricey for the quick fix that it was.

The "fixing" part took about 5 minutes. -- Cons: I decided to move my rating down to 3/5 stars. Again, the 3 stars are for the service and professionalism. They lost another star after I looked up some pricing. When I looked up the part I was charged $150 for on my bill, the MOST expensive one I could find was $30. On average, most cost $15. So, 500-1000% mark up on a part when you're already paying $125/hr (with a 1 hr minimum) and an additional trip charge seems incredibly excessive.

I totally understand having a mark up on parts. I feel companies need to make some money. I would have understood if there was a 100% mark up, but not 500-1000%. I think it is hard to find a company you trust, especially when it comes to repair work (cars, plumbing, contractors, etc.). I had trust in this company when I agreed to have the leak fixed.because I needed it fixed.

After looking up the costs and talking to my grandfather, who is also a plumber in another state, I felt very taken on this deal. Due to those reasons - I probably wouldn't call them again.

These guys were the only ones to come out for an emergency call on a Saturday, when about a dozen other plumbers said they couldn't. Not only did they come out, but they identified and fixed the problem quickly and efficiently, did not charge an arm and a leg for the call, recommended a course of action, executed that as well, and did everything with courtesy and professionalism. HIGHLY recommend!

I highly recommend PDQ. We called them yesterday, and they were able to get a plumber to our house this morning! The issue wasn't urgent, simply fixing a leaky faucet outside and replacing a shower head. I'm certain that if it had been an emergency, they would have had someone here sooner. It was very quick service. They were also friendly on the phone and gave me a very reasonable estimate.

The plumber, Danny, arrived on time, and all the work was finished within 30 minutes. The leaky faucet even had to be replaced. Great customer service! And the actual cost of repairs didn't go over the estimate. If we need a plumber again, we'll be calling PDQ.

PDQ is EXTREMELY responsive and I couldn't be happier with the customer service. The are courteous and knowledgeable! I had a line back up in my yard, and once they came out discovered it was something the city should handle. They made the recommendation when they could have charged me $200+ to fix it instead. As a follow up Tana sent me a text message to make sure the city came out to fix the problem. If I EVER have a need for a plumber again PDQ will be the ONLY company I call! Thanks so much you guys! You are great!