We were established in 1989. We are a full service, superior and professional plumbing company. We are an accredited member of the Better Business Bureau with an A+ rating. All of our technicians are OSHA certified. We serve residential, commercial and industrial customers. We provide plumbing services, drain cleaning, leak detection, video pipe inspection and locating, backflow testing, certification and repairs, water line repairs and replacement, drain line repairs and replacement, slab leak repairs, faucet repairs, etc. Excellence is our Mission Statement!
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When it comes to plumbing contractors, American Plumbing is a name Louisiana residents trust. Owner Terry Smith was 10 years old the first time he helped his dad on his plumbing service repair truck. After securing all of the training needed to become a Licensed Master Plumber, he opened American Plumbing in 1989 to serve the East Baton Rouge and Ascension areas.
Our owner and operator, Terry Smith, has had an interest in plumbing since he was a young boy. Following in his father's footsteps, Terry stayed in the plumbing industry and eventually established his company, American Plumbing, in 1989. Since then, we have expanded to two locations, Baton Rouge and Gonzales, to provide our same excellent service to a broader area.
Feel confident that your home is in good hands with our trusted, experienced residential plumbers. Since 1989, we have been providing expert residential plumbing services to the residents of the Baton Rouge Metropolitan area. We treat your home as if it were our home. With unbeatable quality combined with our training and certifications, you won't find a better plumbing company out there.
A broken or malfunctioning water heater might mean that your water can go from cold to scalding with the snap of a finger, endangering you and your loved ones, and let's face it, cold showers rarely feel good. Water heaters serve a great purpose in your home that goes beyond just providing bathing water.
No longer do plumbers have to search for leaks with stethoscopes! American Plumbing provides electronic leak detection services for plumbing that is more difficult to inspect. This non-invasive process allows for little to no damage during the detection phase. Utilizing this technology, we are also able to detect leaks in slabs.
Reviews (25)
Crystal Carter
May 11, 2022
Monique & Apos M.
May 03, 2022
Called and made an appointment. I was told an arrival window of 12-4p but would receive a phone call prior. Around 8a I received a call and asked if they could send the plumber. I said sure and two plumbers arrived approximately 15 minutes later. Upon first diagnosis, I was told this was out of their scope of work and I could be put in contact with someone else outside of American Plumbing. Then, I was asked for the $65 service fee.
Please note that there is a 3% credit card fee that they do not tell you about when you schedule the service. They also accept cash and check. Luckily, I had a check. After the plumber went to his truck and spoke to his supervisor on the phone, I was informed that his supervisor instructed him to perform a drainage check. However, he did not have the correct tool so he left and returned.
The drainage check cost $225 and turned up nothing. Again, I was informed that the scope of work is out of their wheelhouse (even though I explained the expected issue over the phone). The plumbers themselves (although seems as though one was just a shadowing apprentice) were nice and tried to find the issue. The company though, should be clearer about payment terms and using the information from the client and plumber onsite to determine if services can be rendered and not continue to perform work just for the money. Honestly, I would not use this company again, but am not discouraging others from giving them a try.
Please note that there is a 3% credit card fee that they do not tell you about when you schedule the service. They also accept cash and check. Luckily, I had a check. After the plumber went to his truck and spoke to his supervisor on the phone, I was informed that his supervisor instructed him to perform a drainage check. However, he did not have the correct tool so he left and returned.
The drainage check cost $225 and turned up nothing. Again, I was informed that the scope of work is out of their wheelhouse (even though I explained the expected issue over the phone). The plumbers themselves (although seems as though one was just a shadowing apprentice) were nice and tried to find the issue. The company though, should be clearer about payment terms and using the information from the client and plumber onsite to determine if services can be rendered and not continue to perform work just for the money. Honestly, I would not use this company again, but am not discouraging others from giving them a try.
Richard Beemer
Apr 24, 2022
My sincere THANKS to American Plumbing who replaced our failing water heater and in the interim of replacing gave me the advice I needed to avert severe water damage to my house ceiling and interior. The consultation, professional service, and installation was outstanding. It's great to know there is still a company out there that truly cares for the customer and their needs on all levels.
Shruti Saini
Apr 17, 2022
Exceptional service. Both Seth and Tray are a pro efficient team. They not only fixed the capping of a water drain pipe but also removed the nails that were pointing out of a cabinet. Their service is outstanding. Thank you. Would recommend this vendor for your plumbing needs. Services: Plumbing leak detection, Plumbing leak repair
Lori T.
Mar 22, 2022
Called and made an appointment - they didn't show and didn't call. I gave them a second chance, made an appointment, they didn't show but DID call to tell me they would have to come the next day. I was FINE with that because my issue was not an emergency. But my issue IS important! They asked if it would be okay to come the next day as an earlier job had taken longer than expected. I agreed and expected them the following business day. THEY NEVER SHOWED, and didn't call.
Jodi & Jordan Babin
Mar 09, 2022
Tyler Gaming
Feb 06, 2022
Cannot say enough good things about American Plumbing. Mr. Terry Smith is extremely knowledgeable and determined my issue right away. His crew, Seth and Mike were amazing. They worked quickly, accurately and made sure everything was good before leaving. They were very friendly and made me feel better about a bad situation! Recommend Terry, Seth and Mike from AP highly!
Sandy
Jan 27, 2022
Our Dad's house had a collapsed pipe under the slab. Project included locating & drilling into the slab inside his home down to the bad pipes & tunneling under slab to find solid pipe. Major project. The Crew (Seth, Mike & Trey) were knowledgeable & kept us apprised of all their actions. They were kind & respectful to our elderly Dad & were a joy to be around.
In addition, Mr. Terry Smith explained the reasoning behind his proposal & made suggestions that saved us from many additional headaches & expenses. We are so grateful & would recommend them to anyone.
In addition, Mr. Terry Smith explained the reasoning behind his proposal & made suggestions that saved us from many additional headaches & expenses. We are so grateful & would recommend them to anyone.
Marcie Kimball
Oct 01, 2021
The $65 to get the plumbers to your house is a lure. They more than make up for it with the charges to do any and each service ($200 to change the toilet ring, $100 to cut into the wall). The $65 doesn't get applied to the cost of the service, and if they do something while searching for the problem, it's just as much if they don't find the problem.
That is, you have to pay for each exploration and are still responsible for paying for each "service" even if the guess was wrong. There's no discount if their first try is wrong. (I put 3 stars because I didn't actually have them do anything. The plumbers are probably competent as any other, but you should know about their fee structure before hiring them.)
That is, you have to pay for each exploration and are still responsible for paying for each "service" even if the guess was wrong. There's no discount if their first try is wrong. (I put 3 stars because I didn't actually have them do anything. The plumbers are probably competent as any other, but you should know about their fee structure before hiring them.)
Ricardo P.
Sep 24, 2021
Great customer service. Arrived on time. Mr. Seth was very courteous. He was very thorough throughout the whole process. He explained everything so i could understand. it was very affordable. Thanks Mr. Seth for fixing my plumbing issues. Youre awesome. I will definitely recommend to my friends and family
Dr.
Jul 23, 2021
Penny Prewitt
Jul 20, 2021
Julie Fuselier
Jul 12, 2021
Peter Ordoyne
Apr 25, 2021
My 50 gallon gas water heater went out on me. I left a message with a very nice lady and she said that someone would be in contact with me. I received a call within 15 minutes and sent up an appointment for the next day. Two very knowledgeable men came to our door and introduced themselves as employees of American Plumbing. They looked at the problem and explained what had to be done.
I was given an estimated cost of the repairs and I agreed to it. They left for about an hour and returned with the new hot water heater and all the necessary parts. They did a fantastic job along with their courteous and the mindful of leaving our home as clean as it was when they arrived. I highly recommend the this company.
I was given an estimated cost of the repairs and I agreed to it. They left for about an hour and returned with the new hot water heater and all the necessary parts. They did a fantastic job along with their courteous and the mindful of leaving our home as clean as it was when they arrived. I highly recommend the this company.
Lisa Whiteside
Apr 05, 2021
R. H.
Feb 25, 2021
We had a leak in my daughter's bedroom. Mr. Terry promptly came to my house and performed the leak test. His plumber Mr. Troy came within a few days to fix the problem. It took them a couple of days to take care of all of it. It was a tough job but Mr. Troy worked through it with a great attitude and dealt with me with utmost professionalism. Through all that at the end the supply line of a bathroom sink blew out and Mr. Troy got it fixed immediately.
This was after them being at the job nonstop for 6 hours. I am very impressed at the service and a BIG thanks to Mr. Terry for taking care of me and doing right by me. Also. thank you Ms. Rhonda for taking my thousand phone calls and being so ultra sweet and helpful!
This was after them being at the job nonstop for 6 hours. I am very impressed at the service and a BIG thanks to Mr. Terry for taking care of me and doing right by me. Also. thank you Ms. Rhonda for taking my thousand phone calls and being so ultra sweet and helpful!
Barbara Friscia
Feb 23, 2021
American plumbing came to diagnose and fix a bad piece of drain pipe at our house. They showed up on time everyday, they were very professional and cleaned up at the end of each day. They made sure to go the extra distance for our repair, putting in heavy duty pipe and took extra care not to damage anything in the house while doing heavy construction. Terry, Seth and everyone else made the best of a bad situation, even coming on a Friday afternoon to get us up an running asap. I would highly recommend them.
Laura Crochet
Feb 02, 2021
Christian and Seth did such an amazing job! They arrived on time every day, they communicated very well with us when we had questions, they worked very hard while they were here and they cleaned up after every day! Terry was very willing to explain any questions we had and was very available! Thank you so much for your hard work to get the sewer back working! We appreciate yall!
David Sharon
Feb 27, 2020
Had quite an interesting problem with a clogged sewage line. The solution not only required a large drain cleaning machine but also troubleshooting a lift pit pump that wasn't running, thus causing further sewer line backups. American Plumbing had the experience to fix the problem and show me first hand how to spot future problems with the lift pit pump. They responded to my service call within 24 hours of first contact and all communication with them was clear and professional.
Steven Patorno
Nov 24, 2019
Overall, I am satisfied with my service from American Plumbing. To be honest, the price was higher than I thought it was going to be, but they did a nice job. The lady who answers the phone and schedules the appointments was very friendly and easy to work with. The plumber that came out was super personable, knowledgeable and informative. I actually got him to do some extra preventative maintenance while he was out here looking at the initial problem because he did such a good job. I would call them in the future if I needed any additional service. Thanks again.
Julie B.
Jul 01, 2019
R. C.
May 31, 2019
Kevin C.
Jun 28, 2018
Fantastic service. Had someone else come out and look at my job, however, something didn't add up with their quote and diagnostic approach to the problem. Called American Plumbers and they came out quickly, examined the issue properly, as well as fixing the problem that day. And for 80% less than what the "other (liars)" company quoted, for a problem that didn't even exist. As hard as it is to find anyone genuine in the home repair/servicing industry, I will not hesitate recommending this company.
Rhonda S.
Oct 29, 2017
LSU Fan
Dec 06, 2010
We have used American Plumbing for years now and never call anybody else. They always perform the necessary work in a neat, prompt and professional manner. We don't believe you can put a price on service or quality. Terry is always knowledgeable about any issue regarding any plumbing issues we inquire about. Call American Plumbing today! You won't regret it!