Pippin Brothers Inc

Steve and his apprentices did a great job. They were friendly, courteous, knowledgeable, and kept us informed of what they were doing. They arrived on time, went right to work, and cleaned up as they went along. Steve is an excellent ambassador for your company.

Chris was great. I showed him what needed to be done. He told me what it would cost. When I agreed, he got right to work.
Did a great job

Pippin’s response to my issue was timely and prompt. The tech, Steve Hughes, did a great job keeping me in the know! He has awesome customer service skills! I am confident that my pressing plumbing issues have been solved, and highly recommend Pippin and Steve !!!

They were able to do the heater maintenance a week before my appointment. They called to let me know an opening had come up. I appreciate being informed about the opening. The office personnel are always polite and friendly and go out of their way to work with you. The technician, Dustin, was on time, extremely courteous and professional and asked if I had any questions or concerns. He is a top-notch individual and technician and represents Pippin Brothers in a superior fashion.

Excellent service - they called ahead before they came - they arrived by 0830 - they introduced themselves - they were courteous and professional. I would highly recommend Pippin Brothers to friend, family, or neighbors!

Austin came out and not only did he repair our water heater hoses that were leaking he also found that the water heater exhaust vent was not properly aligned and is part of doing the hoses he fix that. The response time was excellent especially on a holiday weekend. Thank you very much you're my new plumber of choice. Service: Water heater repair

We called regarding a leaking hot water tank. They were able to schedule us quickly. Steve was very professional. He listed all of our options and explained the issues to us thoroughly. He fixed our leak and recommended replacing the tank based upon the age. He did not push the most expensive repair and instead gave us the information to make the choice. He worked with us to maximize our value. We will be using this company again and would be happy to have Steve back.

I was quoted on the phone $114/ hour plus materials. The tech mid way through the job told me it's going to be $114/ hour plus an additional $400 to snake a drain through a toilet drain even though the toilet was already removed. Very shady company won't stand behind what they quote. Update after they saw my review they called and offered me a refund check by mail for what I paid them when they were out. That was three weeks ago and still haven't received it.

Steve was so thorough doing his job. He was able to diagnose the issue and backed up his reasoning. He was extremely patient with me as I am a relatively new homeowner. He explained everything he was doing and pointed out key areas of plumbing I should be aware of. He also discussed other services with me that I was interested in. He did an awesome job!

My washing machine was leaking onto my kitchen floor underneath the cabinets, pippin brothers came out to my house, stood in my kitchen while I explained what happened, did not look at anything, did not assess the situation at all and said that it's a broken pipe under the concrete and left me with 2 quotes. a quote for $19,000 to rip up my kitchen floors to replace piping and a $5,000 quote to move my washing machine to an exterior wall and re-route my plumbing.

I didn't feel good about accepting what he said being that he didn't assess anything at all so I called solid plumbing to come give me a second opinion, solid plumbing checked everything, assessed the situation and decided to run some cables down a pipe that was on my roof and fixed my leak for $200. Needless to say, I will not be using pippin brothers ever again. Seems to me they take advantage of people. Solid plumbing will be my go-to for any plumbing issues I have

They are friendly and very knowledgeable. They came out and fixed our toilet quickly. Steven and Robert were our repair persons. Soooo nice and polite. JOB WELL DONE!

Hands down the most efficient and professional plumbing company in Lawton! We had a propane leak and a huge snow storm was moving in. I called several places and no one would come. Pippin Bros came with in 2 hours of my initial call. They were so professional and explained everything to me. I would call them again and will be recommending them to everyone! 5 stars easily

Shane with Pippin Brothers was great. Overall, our experience with the company was fantastic. An opening in their schedule came up, so they called and let us know they could help us out earlier than expected. After arriving, Shane worked diligently to fix our plumbing issue. I would use this company again in a heartbeat. Services: Drain cleaning, Plumbing pipe repair

Service was fine. Asked for a estimate to clean Dryer pipe and install a new booster fan. The price was outrageous. Pippin wanted $1269.00 to do this. I looked up best dryer booster fans for Jan 2022 and the top rated booster fan is $245.00. Pippin told me the booster fan would be $849.00. That means just to clean the pipe was going to be $420.00. What? Pippins estimate is just crazy. After some research I found I could get a whole new pipe and the fan for way less than $1269.00.

Horrible customer service from this company. Nobody in the office knows what is going on. We called them in Oct 2020 and asked them to come look at our outside unit (a 10yr old Pippin unit by the way) because it was cycling on and off every 2-3 seconds. The tech came out, gave a diagnosis of what was wrong and the estimate for both repair and unit replacement.

He was "urging" us to buy a new unit, he acted like he didn't even want to try to repair it at all. We opted for the repair option. After multiple phone calls and receiving different stories each time about why it was taking so long to get them back over to repair, they finally show up today, Jan 21, 2022, with the wrong parts. We have already contacted a different company to come look at it.

We will not only never use this company again, but we will also never recommend them to anyone. They are not worth the trouble and definitely not worth the money. I actually give them no stars at all, but that is not an option, so one star it is.

Summary is they quoted me $2500 for something that made no logical sense to them being there. My friend was waiting for them to arrive, said the guy was rude and talked down to her when she even was confused at what the guy was suggesting. I have a slab-leak from the hot-water, and this guy said the leak is coming from the outdoor spigot, and gave me an estimate of $2500 to fix it. Either this guy legit didn't want to do the work, or he thought he was going to get over on us, either way I fired them immediately.

Absolutely the worst plumbing company EVER! They "repaired" an outdoor water faucet, then, while still under warranty, 11 months later, it broke. I called them, they confirmed it was under warranty and came out and "repaired" it again. The plumber actually identified the original Pippin plumber who did the original work and chastised him for his shoddy work.

Once the repair was completed, a crew came out to repair the wall in the study. They finished on the Friday before Mother's Day. On Mother's Day (2019) as we were heading out to dinner, I walked into our study and noticed it was under water. I called Pippin to fix it and their initial response was that we would pay holiday rates if they had to fix it.

They encouraged us to wait until Tuesday, the earliest they could get a repairman to the house. After reminding them that they had just finished "repairing" it, they send out a plumber at no cost, well, almost no cost. A few months (6-8) later, I was unable to turn off the new faucet. I called Pippin again and was told that they only warranty their work for one month!

So we spent another $200 to have another plumber come out to repair it! Oh, wait, did I mention that they refused to take responsibility for the flooding caused by the second repair? Their lawyer called after I spoke to the manager (months later) and told me that they were not responsible for the damage! It could have been the parts manufacturer, the parts distributor, the party selling them the part.

When I asked if they had installed improperly the first time, necessitating a second visit, the waffled but refused to pay for the damages (over $14k). So months after the event we had to use our insurance to pay for the damages. That included a study, a bathroom, a hallway, and the master suite. They are worthless and completely unreliable, not to mention more expensive than others. I would recommend buying a boat before recommending Pippin Bros repair anything!

One of the owners is a straight up racist. Check out his twitter, @mop57. Do yourself a favor and spend your money with another company.let's let these folks go out of business.

Look at the negative reviews from customers who Mark Pippin screwed over. There's no way I would use these guys.

If I could give this company a 0 I would. They've been of no help and can't even manage to call someone back on putting an HVAC system and plumbing in a 4,400sqft house, their loss. 3 years ago we called them out to do an estimate while we were building our house. They came out, measured the place and we were told we would be contacted within the week.

A week goes by and nothing. Called to see about the estimate and we were told they would leave a message with someone. Never heard back. Called the following week, same thing. 3 years and not a peep from them. Called just now to get an estimate on having an AC worked on in a Modular home we own and was told they don't work on A/Cs in modular homes, they can't help me. They don't know who can help me.

They came into my house and did an Amazing job getting my Central heat and air done. There professional level ofwhat needed to be done was like watching a NASCAR Pit Crew. I Highly recommend them to anyone that wants a quality job done right the first time hands down!

Pippin Bros Home Service provided excellent service on our home. Shane Little was professional, polite and customer friendly! Thank you for normalizing our home within an hour. will call again if needed!

I needed a standard water pressure test at my house. There's nothing to 'look at', there's no need to estimate anything, just come out for a few minutes and hook up a gauge. Excuse #1: We have to come out and 'look at' your house and 'estimate' how much work needs to be done. And that will be $29.95 for us to come out. Excuse #2: "We don't have a price list for that service" (Maybe you could get one?

Especially for something that simple?) I called another local plumber in town. Within 30 seconds I got the price for a pressure check and an appointment time for the next day. (That's how customer service works. No upsell, no excuses, no B.S.)

Over priced company taking advantage of the unknowing. They charged me over $600 to replace a kitchen sink faucet. They told my wife over the phone the the pipes and faucet where leaking and needed to be replaced. They were really talking about the feed lines( you know the little screw on lines that cost $10) no real plumbing expertise needed. When I asked for the brand of faucet they installed they would not tell me. Sounds like someone is hiding something.

Had a leaking toilet last night, called the office first thing this morning and was able to get me seen first thing in the morning. Office called to let me know the technician was on their way. Technician was very polite and professional. Didn't try to sneak in extra costs. One thing I noticed is he wore boot covers when coming in and out of my house. Wow! What a great company, taking care and respect for their customers! Hopefully We don't have anymore plumbing issues but now I know who to call.

A heating unit was installed in my mother's home. She is very happy with the superb service she received!

Outstanding service in the phone and in personal. Dusty quickly identified and fixed the problem at a reasonable price.

I called at 8:30 to request plumbing service and a technician was here by 9:30. They called me when they were on their way so I didn't have to worry about waiting around for them to show up. The technician was very courteous and professional and was able to resolve the issue within a few minutes. He checked several additional things to make sure we didn't have any hidden issues that may cause problems later. Will definitely be calling them again if needed.

First cold day of the year - went to turn the furnace on and no heat. we'd used Pippin Brothers before so gave them a call first thing in the morning and they had our heat back up and running before the close of business. The only way they could have been better is if they had an Electronics Technician or Electronics Shop that could have replaced the two burnt out resistors on the Control Board instead of replacing the entire board (a repair that including tech service charge would have been less than $100 instead of the $500 part replacing the entire board). However, I'm not that good at electronics work anymore so we paid the top dollar. which is what all the service companys depend on these days. AS for the Service Technicians - friendly, clean, professional, and competent.

Can not complain at all about the service technician at all. Both of the technicians we have encountered from Pippin Bros have been wonderful to deal with. No problems or worries inviting them into my home at all. Both encounters resolved the issues quickly and the technicians also did a complete review of the system to ensure no other problems were lurking in the shadows before leaving. Will use Pippin Brothers again in the future for sure.