Falcon Plumbing Service Inc

We waited two weeks for an estimate. I received a call the following day and was told they didn't want to get involved with this project. Fair enough, but it would have been nice to know they don't do commercial work before waiting for two weeks further delaying my business opening.

Called about a leaking outside faucet. Very friendly and helpful service told me they have someone in the neighborhood, who came 30 mins later. Fixed everything very fast at a very good price. I could not be happier! Service: Faucet installation

Incredibly professional and quick after hours response. I would not hesitate to call Falcon again. Thanks for the help everyone at Falcon! Service: Plumbing leak detection

These folks have done work at my home several times over the past few years, and the service has always been excellent. Yesterday, I called for a plumbing issue, but before scheduling a home visit, Brian got on the phone and helped me trouble shoot. He spent at least 15 minutes helping me track down the problem, and with his help, it was solved. No visit, no charge. Doesn't get much better than that!

We have used the services of Falcon Plumbing Service Inc on several occasions and were always so pleased with excellent service each time. Both office staff and service men are very, very efficient. AND they are also really neat. We are so pleased to have a company we can trust. Service: Heating system installation

I had one of their plumbers fix a boiler that was leaking. Less than a year actually pretty much straight off the system was leaking again. I called to let them know. The owner came on the phone and immediately said this won't be free to fix you know. I hadn't even asked him about price but yeah their work was leaking again. One of their plumbers came out and said that some of the unions were leaking which was a part the boiler supplied not them.

I decided to give the system a good look over. I noticed that the leaking was actually above the unions not at the unions. I called back and the owner came on. I told him what I saw. He replied this isn't going to be free. You can see his main concern. I decided to get in touch with VT Gas since I have a contract with them. They came over and basically said it was a bad job and they agreed the leak was from a compression joint that Falcon Plumbing installed.

I also got a master plumber to come over and look at it. He said it was just a horrible job. He agreed the leak was from their work not the unions. The pressure relief value was installed pointing toward a wall instead of pointing down to the floor, there was no air relief valve installed that he said was required. Basically not a good job. I called back to Falcon and the owner once again was only concerned with payment nothing else. Done with them Too bad there's so much work and desperate customers that incompetence can survive.

Just to add to this I did get it fixed there is no leak now and the parts that Brian claims to have been leaking are still connected in my system and NOT leaking. The leak was from above and another master plumber fixed it correctly. He actually followed the water flow to see that the leak was indeed from above the unions. It was dripping down to the unions making them wet but they were not the source.

We called the morning of 3-23-21 needing a pipe fixed. Even though they close at 3pm we were told to expect them between 3-5pm. Chad showed up right on time. He was very friendly & professional & got the job done quickly. Thank you Chad & Falcon Plumbing! Service: Plumbing pipe repair

I understand being extremely busy and out straight, however.when a customer (who has used your services multiple times over the years) calls for an ESTIMATE on replacing a furnace system, and the response is that unless I am hiring them for the job they dont want to "waste their time on an estimate" it was an eye opener. Yes it was a couple weeks before Christmas but really?

I didn't think I was wasting their time asking for an estimate on something like a new furnace system. POOR customer service and I was offended quite honestly. PS this response was by the OWNER. His son took the message and was very responsive, courteous and seemed genuinely concerned. Maybe dad could learn something from his son! Needless to say I did not hire them for the job. Disappointing as I always had positive experiences with employees and the quality of their work.

Critical: Quality, Value Two jobs were completed incorrectly, had to return the next day, paid way too much by the end. Should have been done correctly & checked the first time. Service: Leak investigation and repair

We've been a loyal customer of Falcon for years and have always been 100% satisfied with their service, responsiveness, friendliness and overall value. They are THE plumbing/HVAC contractor in northwest Vermont as far as I'm concerned. Services: Install waste disposal, Ductless heating and AC services, Toilet installation

This is a terrific company. From the cheerful greeting to working with me to find a time quickly to the on-time and excellent installations, I found everyone to be customer-centric and easy to work with. We had a new sink/faucet/garbage disposal installed. They did it quickly and professionally and very neatly. I highly recommend Falcon Plumbing. They are now my go-to plumbers.

Falcon is our go-to plumber ever since they installed our new boiler system 8 years ago. They have always been friendly, responsive, and professional every time we need them.

We've used Falcon a few times and the one time we didn't we regret it. The plumbing in our house is challenging and the Falcon team has never been phased. We just had them come do a check of all of our plumbing after another company botched a boiler install and they found problems with the work that we didn't know about that could have cost us thousands if things went wrong. They even were able to do a quick fix on a toilet while they were here.

They swapped a part on my water heater that did not solve my issue. They charged me $419 for this igniter swap. Zero diagnosis from the first tech. Second tech came out and said I probably need a new water heater. Due to a POSSIBLE bad gas-valve. That's like paying a mechanic to swap an alternator but then saying, "you probably need a new car". I asked to get some of this $419 back if I went with a new tank install with them, but they refused to help me at all on the price. Daylight Robbery with no desire to truly help the homeowner. I will NEVER recommend Falcon Plumbing Heating & Solar. I am still without hot water.