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We invite you to explore our company, and what makes Penfield Plumbing one of the most highly respected plumbing contractors in Rochester. We value our customers, we appreciate your business and welcome the opportunity to serve you. Excellence is a start to finish concept, this has gained us the respect from owners and builders alike. We received attention to every detail, from the initial consultation and estimate to the last item on the punch list. The professionally managed staff brings efficiency, experience, and attention to every phase of the process for the quality customers expect.
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Penfield Plumbing & Heating Inc has been a family-owned business since 1962. We are a 2nd generation plumbers with over 40 years of experience. Our growth can be contributed to our reputation for quality workmanship and customer satisfaction. We invite you to explore our company, and what makes Penfield Plumbing one of the most highly respected plumbing contractors in Rochester.
Penfield Plumbing & Heating, Inc. is always accepting applications for experienced plumbers or recent trade school graduates. If you would like the opportunity to be part of our team contact hr@penfieldplumbing.com or stop in to fill out an application. Please note that a valid NYS driver's license is required.
Our customers demand to know the price upfront before any work is done. We are proud to offer no-obligation upfront pricing on all work. The technicians will always price work upfront and in advance of any repair. There is no charge to quote work - there is only a charge should you agree to use our services.
Penfield Plumbing & Heating has been a residential subcontractor in the greater Rochester area for over 55 years. We are a third-generation plumbing company that is proud to say we have also been working with builders in their third generation of building. We specialize in new construction plumbing as well as remodeling.
Reviews (12)
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Alex Tong
Jun 17, 2022
Referred by Crossfield Heating and Cooling, I scheduled someone from your team to give me an estimate on a water heater replacement last Monday, June 13th at my condo in Brighton. Setting up the appointment was super easy, the operator I spoke to (I think her name is Monica) was very friendly, and helpful. When the technician showed up, he was friendly at first but then he came off as annoyed after seeing the location of the water heater.

On his way out the door after giving me the estimate, he told me how he was not a fan of condos, which made me feel pretty awkward. I interpreted his words, and body language as in Penfield Plumbing & Heating was not a fan of earning my business. Therefore, I decided to give the project to a different company.
Caitlin Forsyth Kireker
Dec 04, 2021
We have been using Penfield Plumbing ever since we moved to Rochester in 2019. They are wonderful. We have had them work on small projects from installing a new garbage disposal to a more complicated shower plumbing project. So far we have had John and Bryan out to do the service calls. Both are so nice, professional, and do great quality work. Booking an appointment is very easy and often our scheduled service date gets moved up which is always appreciated. We highly recommend them.
Terry V. Reed
Nov 17, 2021
Very very expensive. I had a water heater replaced. They quoted the job at $1550.00. Not parts and labor just a single number. I looked up the price of the water heater on the web and it was $800.00. Therefore the labor was $750.00 for two hours of labor, that's $375.00 per hour. Very very expensive, just be aware. $150.00 an hour for labor is reasonable to me.
Heidi K. Lawrence
Oct 01, 2021
The technician was great explained everything cuz I had no idea what any of it was.
David Conrad
May 23, 2021
Aaron did a great job on my new water heater. He arrived at my house at 830 and was done by noon and there were a few added items besides the water heater. He was very friendly and answered all of my questions. I was impressed and if the owner sees this please commend Aaron on his work. Thanks so much guys im sure I will be calling you again in the future.
Vito Scarpetta
Feb 22, 2021
I am sorry that this email of appreciation has taken so long for you to receive. I just want to thank you for sending Brian to my home to replace a PRV that was causing a weird sound in the house. After a few minutes Brian knew exactly what the issue was and replaced the old PRV with a new one. Brian worked very efficiently and quickly and left the work area clean.

Not only was the sound gone, but the water pressure was a lot stronger. I would also like to thank Penfield Pluming for their promptness and professionalism in resolving the situation. I would highly recommend your services for the work that was done.
Justin Renkert
Dec 29, 2020
I would recommend this place to anyone they came in much cheaper than anybody else and their service was 100% professional I need a sewer line fixed they didn't have the parts readily available at that time but they were back within 3 days to fix the problem couldn't ask for any better service than that
Graeme Roberts
Oct 29, 2020
I love Penfield Plumbing! The service and communication are consistently excellent, from first contact with the office manager to completion of the work. Brian cleared a troublesome drain pipe today, taking great care at every step of the process to check that the blockage was cleared and to explain what he had done and why. Penfield Plumbing sets the highest standards for technical excellence, value, and courtesy.
Jim & Sallie Dakins
Jun 09, 2020
We had an issue with our sump pump and called Penfield Plumbing the first thing Monday morning. A service technician, Jesse Linenbroker was at our house by 10:00 AM and promptly dealt with the problem. He also quickly agreed to look at and remedy a downspout issue that was dumping water along the foundation. He was courteous, very competent and clearly customer oriented. We have relied on Penfield Plumbing Plumbing for many years and recommend them highly.
Thomas Wurzer
Nov 07, 2019
The builder improperly installed a shower mixing valve 20 years ago when our townhouse was built for the previous owner. The valve was difficult to move and difficult to adjust. Wayne and Brandon of Penfield Plumbing took the time to understand the problem, recommend the proper replacement parts, and install them. The installation/replacement took half the time and one-tenth of the disruption that I expected. Amazing job! Experts! Highly recommend this company!
Jeff Burke
Mar 20, 2019
I cannot say enough good things about Penfield Plumbing. Just before Christmas (of course) our kitchen piping was solidly blocked for 25 feet. Jesse and David went out of their way to make sure we had our kitchen available for Christmas. And even though the quote was under estimated based on the type of blockage we had, Penfield Plumbing stood by their original quote. Again, this company and their employees are fantastic!
Chuck Falcon
Feb 08, 2019
We called yesterday (4/22) morning after discovering a leak under our kitchen sink. Penfield Plumbing told us they could come the following day but if anything came up they would come earlier. They ended up coming 3 1/2 hours after we called (this was not an emergency as the leak stopped once we stopped using the sink). Fortunately for us the issue for us was a simple fix as the Penfield Plumbing employee discovered a pip loose.

He spent about 5 minutes total at our home and fixed the problem. But the most amazing part was he did not charge us anything. We have used Penfield Plumbing in the past and have always been happy with their service and this was a very pleasant surprise.