Marlin's Plumbing Septic Clnng

I called MARLIN simply to find out information about by sewer pump. The incredibly helpful phone conversation that I had with Erica is hard to put into words. Even though it was just advice and not leading toward any sale or service, she was perfectly willing to spend as little or as much time that was necessary to further understand my home system and how it works. I would recommend this company highly. Their service is just incredible!

Booked appointment on website 4/1/22 for tank pumping picked date and time 10 days out. Received confirmation email right after and a reminder email day before letting me know appointment was set. Had a missed call Friday(4/8/22) before requesting payment info. Called back no response and no return call after message left. 9am appointment came and went no call no show no email. Followed up with email and was told by Erica that appointment was canceled due to no payment info on file and they made multiple attempts.

I told them only call/voicemail I received was from Friday 4/8/22. Which I returned and left message.(left them my business number which I know every call and voice mail I get) Would have been nice to get a call Monday morning or an email following up letting me know my appointment for 4/11/22 @9am was canceled instead of having me waste a day of not scheduling work for no one to return call or show up.

Not a good way to run your business. If payment info is required to have guys come out for a service why not state that or collect info at time of appointment booking. Instead I'm basically being told too bad we tried to call you when they only called me one time the Friday before my Monday appointment and didn't return my call. I will be taking my business elsewhere and not referring this company to anyone. If marlin wants to make this right I'll take negative review down.

Marlin septic tank cleaning, Inspection and repair is professional, extremely knowledgeable, and on time. They go out of their way to make sure everything is done right. I highly recommend them

Very few times in my life do I have the pleasure and honor of meeting someone who is as professional and decent and kind and passionate about their work as Marlin. We tried to get septic permit inspection and approval through our county but became very frustrated after waiting for more than 2 months without a response. We reached out to Marlin and they got the job done within their proposed timelines, and helped us navigate the administrative nightmare with the county.

We are so happy with the work in terms of timing, expertise, and the time they spent with us on educating us about the system they installed on our property. We highly recommend Marlin to anyone that needs work on their septic system.

All I have to say is Wow, Jeff is awesome. He spent time with me diagnosing my septic field issue off of a inspection report and me providing additional details over the phone. Another local company wasn't even aware of the type of field I had let alone the fix required. Highly recommend Marlin to anyone! Service: Outdoor system repair

My husband and I are ran into a septic issue while purchasing a home. Jeff has been absolutely great to work with and has gone above and beyond helping us through the process. He has been very professional, took extra time to explain the situation to all parties and has been a great resource for us. Professionalism and honesty is hard to find these days. Highly recommend!

Very please with how quickly Marlins fit my client in to get the job done. Very professional and was able to repair the leach lines instead of just replacing them which was a cost savings to my client. Thank you so much! Service: Sewer repair

This company is the absolute finest company I have ever worked with. We had to have our entire septic system, and the field, replaced. These folks must be the most knowledgeable in the business, and they explained everything to me in great detail. I trust the quality of the work they did and they have always answered the phone for me when I have called, both before AND after they did the work. There is a real, old-fashioned, kind and hard-working feel to this business. Highly recommend!

Impressive, professional business and operating team to get our septic cleaned out. I was impressed with the super simple online scheduling with real person confirmation and a call that they were able to come early if it worked for us. Then Stephen did the pumping as I asked questions being a first time septic system owner. He was a great listener & teacher and did a thorough job.

We are new homeowners and got a bit worried when our toilet began to back water out onto the floor. I called Marlin and they gave me great advice. They had someone out to look at it in 20 minutes and were super patient and helpful in sharing about septic system health and maintenance. Our septic tank was pumped within a few hours and we couldn't be happier with our experience.

I called to ask about a septic system at a house I'm purchasing and Jeff was beyond helpful. He answered all of my questions, shared valuable insight, and even offered online resources to help me out. I'm honestly amazed by his expertise and the level of customer service he offers. He will certainly get my business and I'll be recommending him to my friends.

Amazing service! Thank you for coming out the same morning I called you all. Life savers

As a Resource Advocate with The Arc of NC it is amazing when we can find business such as Marlin's that would provide services for our individuals. I was blown away by the generosity of this company to support one of our individuals. I applaud you for all that you do for individuals with intellectual and developmental disabilities (I/DD). Once again Thank you for all you do for the community.

These guys are amazing! I was able to stay in contact with Jeff all the way up until the day after they were out at our residence. When the guys showed up they were very polite and professional! I was amazed. They were out here in the dark and didn't give up. ( we had no idea where the tank was) They didn't complain once and didn't leave until not only was I happy but they were confident they finishef the job to the best of their ability! I highly recommend Marlin and their crew and will continue to use them myself. Thank you so much Jeff and team!

Marlin and his crew very professional timely and now everything's flowing smoothly! They make it easy to book an appointment and very friendly and very good customer service.

Easy to book, showed up on time, and I loved the option to pay online! The ground above my tank looked better than before they came out. Everything was done in such a clean and professional manner. See you guys again in three years!