Satterlee Plumbing Heating

I called them once a few years ago for repairs on my home and they no called no showed and I just recently called them about repairs needing done at the hotel I take care of and I was sent to a voice-mail and that was 4 days ago and once again they never called me back to talk to me about the very expensive repair I wanted to give them. Oh well I guess I will never call them again. I have never had a good caring experience with them

The guy showed up and was nice enough. But that's about it, he wasn't motivated and I'm not sure he had plumbing experience. I get it's hard to find help these days but your companies name is on the line. 5 hours later I was charged $640.00 to replace a sink basket, cut and replace part of a drain line that was already exposed and plug a valve on a water heater.

And I had to take the sink drain basket apart again and putty it so it would stop leaking and clean up his mess and screw the access panel back. I called the office and obviously somebodies banging the secretary because she was clueless and didn't know much of anything.

Didn't use their services. Called them up because my sink was not draining and immediately they asked for my credit card and let me know how much it was going to cost ($95.00) from the moment the technician left for where I lived. I had someone come to my door(unrelated to the plumber) and when I said one minute let me answer my door, she put me on hold or? Couldn't get her to answer me afterwards so they lost my business.

I have been told by countless people to demand a refund. I have been so sick over this for three years I have not put up my ceiling as I will lose almost a foot of ceiling height from my plumbing coming so far down. A supervisor even saw it and asked if I was happy. I told them no this was not what I asked for. He said well technically it's not done incorrectly we could come and redo it but we would have to charge you for it but I am sure you can get a discount. Honestly since this time moving forward I have never hired anyone to come help me but once.

It makes me sick. This company has had to redo their work on another occasion also. I have had several contractors at my house and my insurance claim adjuster even took pictures because he could not believe what they had left me with. So I am getting a ceiling put on and wanted to post pictures of what they have left me to work with. Hope this helps in making your decision to use this company.

I was having clogged pipe issues and Satterlee came and unclogged the pipe and figured out that there were roots in the line. Had to dig up and replace some of the line, but so glad I called Satterlee. They have fixed all my plumbing issues in a timely and professional manner. I wouldn't use anyone else! They know their business and do the job right!

The quality of work you get with Satterlee is far superior to any other company that I have ever used. If its mechanical or plumbing, I will recommend them every time! Services: Repair outdoor systems, Repair ducts & vents, HVAC maintenance, AC maintenance, Repair water heater, Install thermostat, Install water heater, Clean ducts & vents, Repair pipe, Repair HVAC, Install AC, Install faucet, Install ducts & vents, Repair sewer, Find & repair leak, Heating maintenance, Repair thermostat, Repair heating system, Install heating system

Team was great to work with. Will be working with them on many more jobs in the future. Service: Install ducts & vents

Satterlee is the go to place if you're looking for quality work by quality people. Every time I reach out, they handle my call professionally, promptly, and always deliver on their quality of work. Services: Toilet installation, Toilet repair, Install AC, A/C system repair

They are very professional and have always helped us out when we need it the most. Troy and Chad are awesome to work with! Services: HVAC maintenance, Install AC, Ductless heating and AC services, Install heating system

Satterlee is consistently reliable in every way. They strive for excellence in every aspect of their work. They deliver results that are second to none and stand behind their work. I can recommend them to anyone without reservation. Services: Install AC, Install heating system

We have been a customer of Satterlee Plumbing & HVAC for many years and have always been satisfied with their responsiveness, professionalism, courtesy and fair prices. They have even responded after hours to repair our A/C when it was extremely hot outside. No matter which one of their repair techs came to help us, they were always prompt to diagnose and repair the problem. Recently, during high temperatures and high humidity, our 18 year old heat pump failed to provide cool enough air to keep our house comfortable.

They responded quickly, serviced the heat pump to keep us comfortable, and provided a quote for the cost of a replacement, which they had in stock. They installed the new equipment a few days later and we are very pleased with it. They exceeded my expectations in every way possible, going out of their way to make sure that we were kept comfortable and informed about all the details. I would certainly give them the highest rating I could based on our experience with them.

My AC wasn't working properly and we were gearing up for some really hot days. They got someone out that day to get my AC taken care of. Would definitely recommend if you want knowledgeable and professional service.

I called them for an estimate on a system replacement, guy showed up in the afternoon after making a morning appointment, because he was in a meeting, told him what I needed, told me he would get back to me with an estimate and left, didn't here from him for a week, called him, and he told me he thought he emailed me the estimate, I said that I I don't believe so because he never got my email, told me he would call me back shortly when he got back to the office, I then never heard from him or the company again. Definitely not the wrong company. Chris Hayes in carthage.

We're very glad we contacted Satterlee. They were able to get a part we needed next day for our Lennox unit. As soon as it arrived in the morning they came to install the same day. The technician was knowledgeable and helpful. The service cost was very reasonable. So thankful they were able to fix our AC quickly especially in these summer temps! We highly recommend them and will use them again if needed.

We have used Satterlee for our plumbing needs several times now and I have been pleasantly surprised at how fast they have responded. When I have called, I'm always told they're not sure when they'll be able to get out to fix the problem, yet have always been out the same day I called. Totally did not expect them to be as I know they're busy. I have had other plumbing companies that have been up to 2-3 weeks. Thanks once again Satterlee!

I have used Satterlee's for my HVAC and plumbing needs for over 40 years and would not consider using anyone else. They are prompt, knowledgeable, courteous and guarantee their work. They stock so many parts that it is rare for them to delay due to ordering items. They may be more expensive than other companies, but "you get what you pay for."

Overpriced. Our furnace went out on the week of the snow storm on 2/17/21. On 2/18/20 we called S&S Maintenance and they found we had a bad breaker. They replaced it, and said wait a little bit for it to start heating up. It never did. So next day on 2/19/20 we could not get a hold of them so we called Satterlee. I will admit they were quick to. send someone out here.

He was here probably no more than 10 minutes and just had to re-wire something on the furnace because the previous owner had done it incorrectly. Unlike the previous company, no parts were replaced. The first company only charged us $75 and Satterlee charged us $202.50. I called to find out why it was so high, and they stated because they had to drive from joplin to Neosho and from Neosho to Joplin and they charged us for overtime. I appreciate what they did, especially during the storm but the rate is outrageous.

An expression of appetiation to workers in the community who brave the terrible conditions to keep us warm and safe. Our son's water pipes burst under the house in the middle of the night last night I called Satterlee plumbing this morning to get on their list and was number 75! Didn't expect them to get to it till next week. My son texted me this. afternoon and informed me that Saterlee had been there and they now have water! Such a great company! We have used them for over 20 years and they are always there for us. We appreciate all of our community helpers so much.

Repairman was prompt but that's about it. My 83 year old, recently widowed Granny called to get her water heater replaced. She said the "kid" who came out seemed new & spent a lot of time on the phone asking. for help, time I'm sure he billed her for. Didn't bother measuring her closet the first time he came out & when the tank he brought didn't fit, he removed the door, trim & entire casing from her closet, then looks at her and says, I hope you have someone to put that back because I don't know how. Seriously!?

When it still didn't fit, he left and came back with a smaller tank, which cost MORE. So now she's got a smaller water heater, a mess to clean up & and an $1100+ bill. When family has tried calling to complain that they'd seemingly taken advantage of an elderly woman, we can't get anyone to call back. All of this could've been prevented if he'd have measured the closet first. Seems simple.

Amazing plumbing company, they try to get to us quickly and efficiently. Troy gives wonderful customer service from him and his team. We have rentals he always gets us covered. Wonderful company.

Unfortunately, no! We called 3 weeks ago for sprinkler system winterizing. No call/no show. We called again last week, giving them the benefit of the doubt. We were told they would come this week. Still waiting!

We called Satterlee on a Friday morning and they got someone out to help us within an hour. The issue was a bad odor in our bathroom and the plumber replaced the toilet seal quickly and cleanly. When it comes to companies you can trust, this one is always the top of my list. The plumber was polite and clean and in a company shirt so he was clearly identifiable. Thank you for maintaining the values we all need to see in businesses.

This is the second time, never again. The cost was quoted as being $85 an hour door to door plus parts. I have a draining issue with my laundry. I had ran a snake down many times with no real change. So I. believed it was an air flow issue. Service is done is it better? I really do not know yet, but hoping for the best. My problem with this is the cost.

I have had the same problem before and they actually refunded some money last time. This however is not going to happen again. I was charged $162.50. He arrived at my house at 1030 and left at 1120. I live no more than 5 min. away from their shop. I was charged $35 for the use of their "sink machine". I am livid. They have over.

Great experience with this company! My plumbing expert was Jason and he was awesome at giving advice and tips to keep our pipes cleaned out. I will continue to use this company for all of my plumbing needs

Ryan from Plumbing was awesome! He found our leaking issue wheich our old HAVAC should have caught. We will be using Satterlee for plumbing & HVAC needs!

BEST COMPANY TO WASTE YOUR TIME AND MONEY! They are very prompt to take care of your request, and their technicians solve the problems quickly and effectively. I called around 8:15 in the morning, and I was contacted by the technician thirty minutes later. The issue that I have with them, and today reminded many of all the other times we have used them over the years, is the cost.

They charge per hour, and that includes driving time, according to the technician. He came here at 9:08, took a look at the problem and left to get parts. 50 minutes later, he started working on the water heater. He was done in half an hour. Went out to his van and, at 10: 45, gave me a bill for 2 hours and a half. I spent on repairs a third of the cost of a new heater.

I guess the cost of repairs includes not only driving time, but also breakfast time, and maybe breakfast. In an update to my review, I need to add that they didn't solve the problem, and a few days later my water heater started leaking again, and it destroyed the ceiling of my bathroom in the basement. I called a different plumbing service, and they asked me to describe the leak. Then, they asked for a picture of the leak, and they said that it was clear that I needed to replace the water heater, and they refused to charge me for the consultation.

I bought a new heater, and the technician that installed it, explained to me that all the work done by Saterlee was unnecessary. I ended up spending fifteen hundred dollars as a result, twice the cost of replacing the heater. So, if you have time, emotional energy, and money to waste, Saterlee is your company of choice.

Just an overall horrible experience. I called Wednesday morning and aside from the "someone will call you soon" phone calls, the service man didn't call back until Thursday at 7:45am Missouri time (5:45am my time). Who calls customers that early and seriously expects someone to answer? When I finally did speak with him, I explained I was on california time, but his simple ignorant response was "i'm from California too." Lame answer.

He came over Thursday and I explained the issue of our central air continuously running. He then inspected, filled a few liquids and 10 minutes later he was done and presenting us with a $168 bill. That equates to nearly $350k per year. I want that job! Needless to say, the job was not done correctly and the messages I left friday morning were never returned.