Caitco Drainworks

Tech Jaime Ortega came out the next day and fixed the clogged pipes quickly and efficiently. He was curtious, professional and most helpful. Gave me tips on how not to have the same problem again! would recommend Caitco Drainworks to everyone! Service: Plumbing leak detection

I manage a large quantity of homes in the Santa Fe area. I always like to call CaitCo Drainworks first for all of our plumbing/HVAC needs. They are efficient, incredibly easy to schedule with, punctual, and kind. Their work is excellent as well. I highly suggest using CaitCo Drainworks for all of your plumbing and HVAC needs!

Excellent experience! Jaime was professional and a delightiful person to have working in my house. Everything was fixed and cleaned up so I am very happy! Service: Drain cleaning

Critical: Value These people are highway robbers. They charged me over $1100. to replace a kitchen faucet that actually just needed a part. The plumber lied and said that the part (hose for sprayer) could not be replaced. They are trying to charge me $600+ for a faucet that costs less than $300. Do not use them, Service: Faucet repair

Be careful of these guys. Our Condo Board wanted three estimates. The first two firms charged $0 for an estimate (Elite and Cartwright). So I didn't think to ask Caitco how much their estimate would be, and they didn't say when I requested the estimate. I was stunned when the estimator haded me a bill for $350! $20 was for gas, the rest for 20 minutes labor. Needless to say, the Board didn't chose Caitco. They figured deceptive practice before we'd even signed on didn't bode well for their behavior afterwards.

Jaime helped me today and was absolutely fantastic. Seriously, I have never experienced such a kind, thoughtful, and knowledgeable plumbing technician. Not only was he all of the above, he was absolutely professional and fixed a very serious problem. It was quite a bit more than just "unclogging a drain" as the problem really existed a long ways off at the opening of the septic tank with no clean-outs.

It took several hours to get the job done and Jaime handled it with great skill and utter kindness. It was actually a pleasure to have him in my home. Thank you, Caitco, for sending Jaime to help me and at such short notice.

I called Caitco Drainworks to fix a pipe leaking in the wall behind the upstairs bathroom toilet. When they arrived they told me that it would cost about $400.00 to repair. They worked for a while but could not stop the leak. They said they had more calls to make and would return with parts that would repair the leak. They did return and in about an hour the leak was fixed.

Without prior knowledge they handed me a bill for $934.73 Now what kind of business does that. I paid it because I needed the water turned back on for my handicapped son. American Restoration was told on the phone by one of your workers (Tyler) in front of me, that the repair would be around $400.00 I did not ask anyone to lie to them. If they knew that the repair was going to be over $500.00 they would have required another estimate. Ask Tyler if he remembers this.

It was great to work with CaitCo Drainworks for our sewer replacement. Chris explained in detail what they where going to do to remedy the problem. The entire staff was professional, honest and friendly. I highly recommend their services. Service: Sewer repair

Life Savers! Plumbers are CRAZY Busy, but when you have an emergency- the Plumbers Code of Service ensures theyll show up! So.when we had a block between his septic tank and the house, it was going to make for an unhappy weekend! Our family sends HUGE props out to CaitCo Drainwork's Chris Wilson and Jaime for making a special emergency appearance and making sure marital bliss prevails for the rest of the weekend! #local #members Santa Fe Area Homebuilders Association Home Industry Pros of SFAHBA

Luis and Jaime came out to fix our toilets and sink spigots. Luis explained everything they were doing. We had what we thought was an issue to be followed up on but turned out to be something else. They still didn't charge us for a second trip. We are very happy with the response and repairs. We recommend them highly and will be calling them in the future for anything plumbing-wise.

We just bought a house in Santa Fe and had questions about our on-demand water heater and low-flow toilet adjustment, as well as having our ice maker connected and hand-held showers installed. Caitco was responsive, friendly, and professional. Will definitely call them again the next time we need plumbing service.

Had a great experience with this business. I received a note from the city that I had a leak, so I reached out to Caitco via their online scheduler, and within and hour I had an appointment for the next morning. They came out right on time and found the source of the leak, advised me to get a new fixture for the tub and they'd come back and install it.

They did not charge for the initial visit and the cost of the visit to repair the issue was less than $500, significantly less than I expected. The plumbers who came were polite and despite having to enlarge the space and cut in to the wall, he cleaned everything up so well you couldn't tell he was even there. Fair prices, quality work and easy to schedule.

This company gave a completely bogus opinion about our older home in Santa Fe, saying it needed $10,000 in plumbing repairs due to failing connections to the sewer line. After getting another professional opinion(s), their claims turned out to be unwarranted, misleading, and unscrupulous. Shame on this company.

The job they did was fine, but they charged me $155.00 for 20 minutes of drain clean-out. Be Wary!

Had a very slow draining tub. Emailed Caitco on the weekend. They got back to me within minutes with a quote. Scheduled an appointment on a weekday. Got a call from Caitco on the appointment day saying they were on their way. Luis and Lester arrived right on time. They were very friendly and courteous. They showed me how to remove the stopper ( I had never seen one like this before) and got the tub draining like it was new. Overall great experience. Thanks Caitco, Luis & Lester

DrainWorks does my Condo Association work as well as that in my Condo. Recommended them to a relative who recently bought a home in Santa Fe County. She, too, is as pleased with their work as I am.

I'm not a yelper really, but I've been meaning to post on here for awhile about my experience w Caitco. My fella & I were $intimidated$ by the prospect of having to replace our sewer line from the house. We were up sheet creek. It sucks. So we shopped around. We got an estimate on the work from Caitco, got a second estimate from another place. Caitco beat the price.

We went for it. The trench less style they did was awesome. Minimal yard disruption in the end. It's been almost a month & we are showering & flushing like normal people again! Justin was our guy & super on top of it. Lots of details go into a big job like this. Awesome team of folks. But the thing that really sticks out is when the tub was backing up a few days before the scheduled work.

We asked if, perhaps, w the sewer job in just a few days, the crew could lend us a snake for this tub situation. Justin & his crew just came over (they must've worked late to accommodate our poop pickle) and got the standing gross moving through by snaking, removing traps, etc. They were trouble shooting & really trying to help us out. Above & beyond. Thanks team!

These guys took my call at 3pm on a Friday and came to unclog my drain just in time for my dinner party that evening. They were nice, gave me suggestions for avoiding the problem in the future, and cleaned up when they were done. I had a great experience with them.

We use DrainWorks for our personal home and a rental property as well. They are always timely and extremely professional. After using DrainWorks I wouldn't use anyone else!

This company is a rip-off. They did some mold remediation on a bathroom and charge me a $100 a day for 17 days for the air scrubber. I could have bought one for less than that.