Central Carolina Air Conditioning

I called for service on Friday afternoon and was understandably put on the waiting list (after 4 days of high 90's!). I got a call a few hour's later, but unfortunately a storm had come through and of course. no power. 1030a am the next morning Willie was right on time! Polite, respectful and professional. He removed the poor dead mouse that decided the blower motor was a good place to be . Above and beyond! Willie even replaced my system filters I had been meaning to change. I saved some money on the labor with the service contract I keep.

I have relied on Central Carolina for 25+ years and have enjoyed a really great relationship with all their service professionals. All of them, to the man, have served me extremely well. Today Justin Taylor repaired my AC unit, and he has been to my house numerous times and he is great both as a man and HVAC technician. Service: HVAC system repair

Stan was very professional, he throughly reviewed and explained my problem. He advised me on next steps to getting my new system installed, as well as contacting the representative that was able to promptly come out and give me options. Stan did not leave until all my questions were answered. Very happy with service Service: HVAC system maintenance

Brian was very knowledgeable, polite and informative. He gave me a lot of options and took time to go over everything with me. He didn't rush through and I greatly appreciate his kindness. I have been very pleased with this company in the past and recommend them highly. Thanks for your help. Service: HVAC system repair

Joseph, with Central Carolina air has serviced our HVAC for many years now. He does an excellent job. He takes time to make sure everything is operating properly and always explains his findings completely! Very professional service! We have always been very pleased! Service: HVAC system maintenance

Brian is exceptional. He's really knowledgeable about how my entire system works. He thinks outside the box and anticipates what could happen and he's prepared for it. He assesses the problem and finds a solution. Because of him, the company has retained me as a customer. Thank you so much for fixing my system. Services: A/C system maintenance, Thermostat repair, HVAC system maintenance, Electrical panel replacement or upgrading, Heating system repair, HVAC duct & vent repair, Repair HVAC

Joseph and the CCAC team were very responsive and up-front and helpful. I found their company to be of the best value, by far, and the customer service before my first appointment was great. I received a text with Joseph's photo so I knew who to expect and when they were on their way. They explained everything to us and were very helpful and transparent.

Electricians Jorge and Mike from CCAC completely replaced 2 circuits that had 50-year-old poorly installed wiring. Glad we caught it before more serious problems developed. They were thorough and proficient, and they took the time and patience to educate me broadly about the situation. Safety and efficient function were their prime concerns. We have always had the best service from CCAC, and this example was a standout. Friendly, personable guys aware of the clock but no shortcuts in method or materials, and no hurry to gloss over our questions. A+ rating.

They're technicians are very professional. Knowledgeable and thorough. They do an extensive checkup on our system twice a year, inspecting the entire system as well as any servicing that's required. I couldn't be more pleased with the level of work they perform. Services: HVAC system maintenance, Heating system maintenance

The actual repair work is good but the customer service sucks. They will not give you an appointment but put you on a list. I waited 9 hours the first day for somebody to come out and say they couldn't fix the problem and would have to come out the next. They said that it was a gas leak and a priority but the next day they didn't show up for another 6 hours. If you call them they will tell you that you're next on the list and it would be 30 minutes. Don't believe it. Again their technicians are good.

We are usually serviced by Eanes, but due to scheduling we called CCAC to see if they had availability. The technician, Marley, was very professional and on time. Upon arrival we discussed the issue we were having and she quickly found the problem. There was one thing she was unsure of, but instead of "winging it" she immediately phoned a supervisor regarding the uncertainty and ensure everything was correct. Greatly appreciate her time and generosity. Definitely recommend if you need servicing for your HVAC systems.

I initially gave this company one star due to the miscommunication mentioned below. They took the time to call me, listen to my concerns and made it right. It truly seems to me they care about creating a positive customer experience. ### Solid service, but make sure you ask the right questions about the cost of the repair. I was verbally quoted a price and agreed to it, then when it came time to pay was told the price I agreed to did not include the $95 service call, even though I made sure to ask if the quoted price covered everything. Very disappointing. Wish I had read some of the other reviews before using this company. I feel so snookered.

If you plan on using these people get a 2nd quote. They charged me double what it should have cost. I found this out when I called another service. You can save money by just getting a 2nd quote even if it costs you a 100 bucks to do so. They are rip off artists,

Be aware that this company is not requiring that their plumbers be vaccinated, but more importantly, are unwilling to even consider sending a plumber who may happen to be vaccinated to a customer who requests a vaccinated plumber. Unfortunate, as my limited experience with this company had been positive (indeed, I'd recommended them to others, hence the 3-star review).

I have been a customer for 20 + years and the technicians are excellent - knowledgeable, hardworking, kind and careful to explain in understandable terms what is needed (if anything) and the condition of the unit plus other home considerations. I am also impressed by their customer service - the ones who set the appointments and follow up. I am a satisfied long-term customer! Thank you for taking such good care of my equipment and my needs throughout the many years!

Very unprofessional salesperson. I called Central Carolina Air Conditioning to get a quote on an AC. The salesperson came and instead of telling me about the AC unit or how the install would work, he proceeded to ask me if I would use his service. Not having a price or any details, I said it would depend on how much the quote came out to be. He got offended and said "We may not be the right ones to help you." He proudly told me that they weren't the cheapest in town but were better than other contractors and proceeded to bash another contractor that did my other ACs.

He then started to interrogate me on my existing AC units which was none of his business and then went off do to his quote. After I got the quote I asked for more details on the AC and he got defensive on the unit model and size that he quoted. He then proceeded to tell me that I should buy a better unit because I drive a nice car and the unit he quoted was just as nice as it. As you can imagine, I'm taking my business elsewhere.

Furnace checkup was part of our annual service contract. It's not cheap but it's worth it to have a pro look over our systems (HVAC, electrical, plumbing). Only call CCAC if you want the best. Service: Heating maintenance

CCAC is a very good company. Their technicians are good, hard working people. Central Carolina is a bit more expensive than other services, but I consider that I am making a good investment in my home and the longevity of my HVAC when I sign up for their maintenance plan. They train their employees really well. They know what they are doing. We've used this company for 20 years or more and we've never had an issue with their service.

They are great communicators, they are always on time, they come prepared, they clean up after themselves, they are professional, and their employees uniquely work like a team. Their consistency and reliability is refreshing.

This was a plumbing call for a commode which kept stopping up. CCAC always sends polite, professional technicians and Arthur is one of the nicest! He gave us quotes on the spot for a couple of permanent solutions to our problem. We have a whole house agreement which we're very pleased with.

They did well. They are very expensive, but they are reliable and dependable. If I ever have issues with anything, they tend to make things right.