Jim Godbout Plumbing & Heating Inc.

Long but worth it I called and scheduled an estimate for work on my bathroom. The Estimator came to the door and knocked. I didn't immediately answer the door, but was a minute or two late. But went out opened the door and the estimator was running across the street. I said "Hi, I'm here." He jumped in his truck looked at me, and sat in his truck for about five minutes.

I called him and he said I wasn't at the building as I stared at him and waved my arms in the air saying "I'm right here, " and he said "he didn't have time to waste in his busy schedule, " and drove off. I called the front desk to explain the strange behavior of their estimator Mike. and was told he had an hour to bid the job and didn't have anywhere else to be right at that moment.

Fast forward five months and I call again to have an estimator come out, this time for Mini Split Heat Pumps. I spoke to the very professional lady at the front desk who told me it would be a two weeks to hear back from an estimator. I never heard back for three months. So I called again explaining I had never received a call back so she told me she would put it on the list.

I called back three more times in two weeks because no one had called me back. The third time she put me immediately through to their main estimator, Good Ol' Mike. I said "hi my name is Evan." Mike Said "I know who you are and I'm never coming back to your house. You were late for our estimate the first time and I'm never coming back." He then told me that I told him that the reason I was late was because I was sick.

I told him I never said that and never was sick. I've never had Covid, I just didn't answer the door immediately and you (Mike) ran away. He told me I was lieing and that "Mr. Godbout would back him up" and reiterated he would never step foot in my house. I told him don't worry about it and to have a good life. I don't know what is wrong with him.

I don't know what he could reasonably have against me. But he just wasted many months of my life waiting to hear back from him for an estimate. It's clear now that he saw my address and didn't get back to me about my estimate initially because he holds some weird grudge against me. Honestly Ill never be using Godbout again because this guy is their point of contact for estimates and he is clearly unstable and I can't imagine why anyone would keep him as an employee. Everyone else I've ever spoken to there has been fine but Mike the Estimator is struggling with something.

So worth calling them- professional community minded business. If you want quality you only have choice.

I want to again thank Heather who came today and well fixed Everything! You have one top notch employee that well above and beyond! She didn't give up on my dishwasher and well I'm using it right now! Awesome Service: Faucet repair

These guys fixed my furnace quickly and it seems to be working fine. The problem I have is that they spent two hours talking to me about cannibal satanists that were infiltrating the school boards and the fact that JFK Jr. is going to rise from the dead and help Trump get back into the White House. Pretty good plumbers but averall horrible people.

I just had JGP install a new water heater system. My options were explained really well and I have so much hot water when and where it is needed. Jeremy is a perfectionist. So many people have complimented his neat and precise installation. So, my 2nd experience with JGP was as great as my first!

Had faucet repair and geothermal maintenance done. Both workers were on time, pleasant, knowledgeable and left the work area cleaner than when they arrived. Office staff could not be more helpful. Service: Faucet repair

Installed a complete heat pump system in an existing house. Mini-split for the ground floor, conventional ducted system with air handler in the attic for the second floor. Everyone we dealt with was friendly, professional, and clearly competent. They showed up on time for all appointments. They made very little mess, considering how many places they had to cut through sheet rock, and cleaned up after themselves.

To top it all off, their quote was the lowest of the three we got. (Didn't select them on price; selected them based on the overall impression we got from those we dealt with.) System works great. 5 stars in every possible way.

Jim saved our home. We had a previous contractor whom disassembled our boiler then left our home without heat for 3 days. They would not come back unless we paid them more than what the home appliances insurance allowed. We called Jim and he came to our home and was very supportive and reassured us he will take care of it for us. Jim then went out and acquired, then installed a new boiler within 2 hrs.

We had new boiler and heat in our home because of Jim helping us. We wish We still lived in Maine so we could call him for any of our plumbing needs. We now live out of state and nobody is as good as Jim. Thank you! Rob and Kristi Macarelli Old Orchard Beach, ME

I found that the office staff were really flexible with regards to scheduling, and even though I had to cancel once, they rescheduled the visit with no problems. Travis, who did our garbage disposal install, was prompt, professional and did a great job. This is our first time as a customer of Jim Godbout's, and it certainly will not be our last! Thank you!

I was looking for a trusted plumbing and heating company with good reviews and I picked your company. Sadly, my first impressions of your company were not very good. I had two furnaces to 'tune up' and your man Cody SAID.he tuned up both.in 48 minutes.? Your own office knew.it took 48 minutes because I called your office when Cody left my building and your tech Cody confirmed the work was completed. (in 48 minutes).

The problem was one of the furnaces was not working at all.when Cody left. He apparently shorted out a wire on a furnace before he left my building. After I notified your company of the problem, you sent another tech, Travis to rectify the broken furnace. Travis saw.the cobwebs all over the condensing unit that Cody had supposedly just cleaned the day before. Travis also saw the dirty filter that was dated and showed it was three years old.

Both of those issues were on a furnace Cody said.he tuned up (in 24 minutes)? Clearly, Cody was charging me for work he had not done. Thinking it was just a rogue tech, I sent several photos of the cobwebs and filter for the owner Jim to look at hoping, that as the owner, he would see Cody as a possible problem for his business. It was my hope that Jim would reach out to me and apologize for such shoddy work before asking me to pay $390.00 for work that was clearly not done.

And Jim would apologize for his tech breaking my furnace and leaving my tenants without heat for the night. But that didn't happen. In fact after 10 days of waiting for the owner to contact me I contacted the office and explained the situation again. I was then sent a bill and not one word of an apology. This.even after your man Travis had witnessed all of the work that clearly was not.done on my property.

And after you had seen the photos yourself. Is this normal behavior for your company? The owner Jim didn't apologize for any of this damage his tech Cody did to my home. Maybe this is how your company does business but it's not how business should be done. When your employees make a mistake you.should take the responsibility for their errors and at least try to reassure customers that this is not how you normally treat customers.

The second mistake you made was just ignoring customer complaints. I really don't know how you are still in business if this is all normal for you. Charging for work not done, shorting out wires, leaving broken furnaces, ignoring customer complaints. Wow. Now, instead of having a lifelong reliable paying customer your company now has a poor review due to your lack of caring about the quality of work you provide.

WOW, Owner of Business, Jim, Does not care about you as a customer, talks about your things to other people who shouldn't be involved, does not address things, his office hides things from him, or maybe he just knows and doesn't care, run away from here. your private business will be told, but, he won't help you! or even talk to you! NEVER again will I fall for any of thier BS! DO not use this company!

Friendly customer service when I called that understood my stress and was honest about their availability for the day given that it was a holiday week and I was not already a customer. Called back when she said they would to give me an update and the plumbers who came were friendly, fast, and took the time to show me where the block was in the dishwasher drain so I would be able to resolve it myself next time. Will absolutely keep them in my speed dial.

I received a strong recommendation from friends when having issues with our hot water. We have been without hot water for 4 days. I thought I found a solution but the fact I am not a current customer of them, they won't do emergency servicing, but I'd jump rivers to be a customer if that meant 110% effort was being made to fix this nightmare of a problem never mind for the customer satisfaction & the company wanting me to use their business that they shut the door on.

By being there in a families time of need is what will EARN you the business. By turning people away, not willing to help them no matter the cost & truly shows you do not need me as a customer.

Jim Godbout put my propane furnace and on-demand water heater in several years ago. Today it wasn't kicking on and it's cold here. They sent Ben, he called me while on his way, showed up and fixed the thing (it was the thermostat, the furnace is fine), and was pleasant, fast and professional. Thanks so much, Jim Godbout, and Ben, because now my fingers have thawed out enough to type you guys a nice review!

I have spent over $10k with Godbout for my house. Since then, I have been waiting for them to install a heater in my garage that they gave me a quote. I have made numerous attempts to setup an appointment to install but they fail to put me in for install. They don't return my phone calls and messages. When they do pick up the phone call, their excuse is that they are too busy and someone will call me back.

I have waited over a year for this! I have made over 20 calls in the last year to setup an appointment to have them install a heater in the garage. I am in a service business and I must say, then are terrible treating their customers. I have never had this service in my life.

After four different plumbers came and failed at fixing our radient heating system we called Jim. Someone came out immediately and fixed the problem in less than 30 minutes. Very proffesional and qualified plumbers. We have used them since for a toilet and outdoor shower repair.

I was recommended to Godbout (pron. GO - boo) from a commercial/industrial facility. He replaced a junk gas heating system installed by another contractor. Godbout is thorough and fair. I did a large remodeling subsequent to this installation and every type of contractor who went in the basement looked at the plumbing and the unit and asked "Who did this work? It's incredible." Godbout ran lines and installed valves for zone control to such a professional degree of precision that it looks like something you might see in a hospital operating room.

The remodeling added windows so I needed a little more heat in winter. I called Jim and his company quickly came and installed a few more feet of hot water baseboard at a very reasonable price. You can't get any more reliable and honest than Jim Godbout.