American Home Water

Leo was incredible. He arrived on time and answered the questions I had. We did have to wait a day for the part but he drove the 23-30 minute drive back to the office and returned with a portable air conditioner that cooled our room to a chilly 73 degrees. He then arrived early today and now we are back with the much needed AC. Thank you, Leo. We could not be more grateful!

Jorge was on time. He was effecient and friendly and professional. He changed out an osmosis tank and checked out my water softener for any issues. It was in need of salt which he put in for me. Left the workspace spotless. I really like this company.starting with the appt person.and ending with a completed job. THANK YOU!

Our tech Vernon showed up and put in real effort to fix our sixteen year old unit after have worked sixteen hours that day. He spent another four hours doing everything he could to try and make our old unit run. Eventually we decided it was time for a new one. The process was super painless and he went and got portable room a/c units for us until the new one got installed. I would recommend these guys to anyone.

American Home Water is always such a friendly and reliable company to work with. Today, Omar came to diagnose our Water Softener, for which the water had been running for several days. Omar was amazing. He quickly found and fixed the problem, all under warranty, and helped us know what to do to bypass the water softener if there ever is a delay in scheduling someone in the future.

So - Omar was amazing. My only concern is that the scheduler was aware of the problem and knew it would be several days to get someone out. I wish she would have told us to turn the two knobs to bypass the water softener so we didn't have the water running for 5 consecutive days. We even called twice and weren't advised. My water bill is going to be very high due to all the wasted water when we could have turned off the system temporarily. Even so, every other experience I've had with AHW has been amazing, and Omar's service today was excellent, so I still give 5 stars.

I needed my water heater replaced. I called on a Thursday night and left a message with the answering service to call me in the morning. Kim called me at 7:30 on Friday morning and said she could have someone out the same day within 4 hours! Woohoo! The Tech arrived on time and he was polite and courteous. The installation was completed in about an hour and a half. I felt the price was fare considering they installed a Bradford heater which is better than the heater I had. Very satisfied.

When I moved into my home I had to replace the water heater and bought a high level water softener from Sears. BIG MISTAKE. I woke up about 3 years later and due to a malfunction in the water softener, it caused a failure in my water heater no more than 3 years later, causing massive flooding/water damage and a broken water softener/water heater. I called these guys and realized how much BETTER quality the water softener/heater were for basically the same price.

They were also able to come very rapidly. (basically the next day I believe) Been here almost 9 years and both are running strong and just $140 a year to replace the filters!

From the installation to the yearly maintenance of our RO system they have been fantastic. Easy to schedule, always communicating, shows up on time and completes the work efficiently and professionally. Friendly techs explain things clearly and leave my space clean. One of the best companies I have worked with in the home maintenance field. Highly recommend American Home and Carlos.

Jorge and Carlos came out to install a reverse osmosis system in my home. They were super friendly and professional. As well they educated me on how to maintain the system and proper usage after installation. I would recommend Americanhomewater.com for all your water treatment needs.

On 4/1 Xavier Tobin came out to perform a spring Maintenance checkup. As with the first time, I was very impressed with his professionalism and positive attitude. He walked me through what he would be doing and went ahead and changed the air filter without hesitation. He was very personable and great to talk to! I really appreciated the level of detail he provided to me in addition to images via email.

In addition, I like to give kudos to office staff Jen, and Kelly for coordinating and communicating the time and dates. Love doing business with American Home Water & Air as they make it a seamless process to do business with.

Leo did an excellent job explaining the cause for the issue I was having, made the adjustment. I have use this company since buying my home last year. They have been inspecting, servicing, maintaining my heat, air conditioning units, R/O, water softener units since. They are prompt, reasonably priced.definitely would recommend this company

Let me start by saying I've used this company and referred at least 8-10 other people to this company due to there prompt response to any issues I had in the past and customer service. They've replaced my hvac, water heater, and also installed my soft water system without any issues on the past. I paid for their hvac maintenance package and had a maintenance service done by Leo today.

I came home from work and noticed there was a problem with my heater not shutting down at the thermostat! It got beyond toasty 79-80 degrees and kept getting hotter and blowing the hot air. I called at 6:30pm and was told I would immediately get called back and left a message on Leo's cell and it's crickets with no call back. At 9pm I finally had enough and went to the circuit breaker and shut the power off to the air handler.

It's 10pm and I call again and after hours lady even tried calling the technician with no luck and supposedly will call me back tonight. We are burning up and opened all the windows to cool the house down. Did the owners change!? This company was known for customer service, but it's a shame and poor reflection of the owners.

After fear of my water heater exploding, Samantha responded to my after hours text almost immediatly. She put my mind at ease for the night until a tech could come replace my unit the next day. Keep up the good work! Service: Boiler installation

December 1, 2021 American Home Water & Air visited our house in Anthem at Merrill Ranch, Florence, AZ to replace a faulty pressure release valve. Daniel, the technician, arrived on time and did an awesome job. He answered all my questions about proper care for our new pressure release valve. It was an education, thanks, Daniel. Also, after that I phoned the office and talked to Mary Anne asking her a question about the warranty on the part.

She had never been asked that question before, but she took the time to find the answer and it is fully warranted, parts and labor from the manufacturer for one full year. Thanks, American Home, Water and Air.

They seemed like a good company but after they installed the AC they have had to come back 4 times to fix the leveling and this is after I have already found mold due to the water not properly draining. This has caused extreme allergies in my 2 and 4 year old and has made me very uneasy about this new AC. I feel like I spent 8k to get my kids sick and it's just so sad.

I had a water softener installed right after I closed on my house. The technician arrived on time, and completed the installation within a reasonable time. He was very knowledgeable, and walked me through the entire process from an owner's perspective. The work was clean and of high quality. Highly recommended. Service: Installation

I've been using this company for years for my AC needs and they are always honest and professional. Tim came out today to help us when our AC went out and he was able to quickly figure out the issue and get it fixed in record time. I also appreciated how they send you a text with ETA for the technician so I didn't have to stay home during the entire 4 hour arrival window and instead hang out at the local Starbucks to bum free AC. Very happy with the company, I strongly recommend!

The technician, Joaquin, came out to service our 3 air conditioners. He was very thorough and explained what was going on with each one. A couple of them are very old and he let me know some different options about how to proceed. No pressure sales and great pricing for everything. Service: AC maintenance

George did a great job, one of the rooms was just always warm, he came out recommended the larger duct and it's soooo much cooler.

I had my RO & HVAC Systems serviced by Jorge & George. It has been the absolute best customer service experience in a long time. They both were professional, knowledgeable about their jobs, experienced, honest, & friendly. I can't tell you how many HVAC techs I have had over the last years who were none of these things. I am so very pleased with the company & my service.

I had them install my Water softener 5 years ago and it was great. It had a problem with the unit last week and they came over and replaced the unit with no questions asked for free. It is now perfect and ready for many more years of great service. The tech was knowledgeable and quick in his service. I would recommend these guys anytime. Thank you once again.

George was extremely professional and thorough. Also took the time to explain everything he found and what our options were. Did not leave until everything of this you had been addressed to is the address to full satisfaction. Would highly recommend and will use again Services: Duct and vent repair, AC repair

Great service! I've been using them for years and they're always super polite, helpful, and very good at what they do! They give me tips on how to keep things running well so I don't need to replace parts as often. The billing is very transparent and up front. Their service packages are totally worth it! I use them for my A/C units and my water softener, all of which is running much better and more efficiently after I started using American Home. I've convinced family and friends to use them and I'd recommend them to anyone needing repairs or maintenance. Very happy with them!

The technicians came out to install my water softener system. I was a bit unprepared as far as having the area clear but they were accommodating and knocked the install out of the park. Then i casually mentioned i will order from them for my Reverse Osmosis that i wanted next. They mentioned they could install it right then and there too so next thing i know they installed that and got it dialed in too.

I'm super grateful and pleased with how fast and efficient they were. I would say they had installed both units and set them up for me in less than an hour and a half. I will definitely recommend them to all of my friends and family who own homes! Happy camper now that i can drink potable Alkaline water from the faucets!

Lois did a great job on my ro system and even found a potential problem and fixed it. The price i was charged was very reasonable. I highly recommend American Home Water and Air, they did an excellent job.

Fidel and his coworker were super professional and courteous. They said the job would take an hour they finished it in 30 minutes.

They installed a water softener for me about 6 years ago and did a great job. They also had to install all the plumbing. They also serviced my broken meter when it was a couple months out of warranty for free. That's pretty awesome. I called them and to have them fix assault bridge in my brine tank and they just replaced it which is even better so that they could dispose of the salt and brine. I highly recommend these guys.

AHWA have provided excellent service for 3 years, always prompt & professional. Prior to arrival even received a photo of our technician. Excellent safety consideration. Higi even returned items under sink after replacing RO filter today! Highly Recommend AHWA!